Job Description

Position Summary

The Customer Experience Administrative Assistant supports the Customer Experience team by helping ensure a high level of customer satisfaction and operational efficiency. This role works closely with the Customer Experience Coordinator to review, enter, and assign incoming customer orders to the appropriate Customer Experience Specialists. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment while delivering professional and timely customer support.

Key Responsibilities

Accurately enter and assign all incoming purchase orders to support a positive customer experience Monitor and manage multiple shared inboxes, ensuring timely and professional responses to customer inquiries Act as a primary point of contact for customers via email and phone Develop a strong working knowledge of BRC systems to support data entry, reporting, and order tracking Assist with the development and implementation of departmental processes and procedures Perform general administrative and clerical duties to support daily operations Support the Customer Experience team with additional tasks and projects as assigned

Qualifications

Minimum of 4 years of experience in customer experience, customer service, or order management within manufacturing, commercial furnishings, or a related industry Advanced proficiency in Microsoft Excel and strong overall computer skills Experience working with ERP systems for data entry and order processing Strong problem-solving skills with the ability to work independently and collaboratively Proven ability to manage multiple tasks and meet tight deadlines Excellent written and verbal communication skills High attention to detail and commitment to quality and accuracy Ability to receive feedback constructively and adapt to changing priorities Quick learner with the ability to absorb and clearly communicate new information

Core Competencies

Organizational Awareness:

Demonstrates an understanding of organizational goals, policies, and internal processes to support business objectives

Planning & Organization:

Effectively prioritizes work, estimates timelines, and manages tasks to completion

Results Orientation:

Focuses on achieving outcomes by meeting or exceeding performance standards and deadlines

Working Conditions

Occasional travel may be required Ability to attend and conduct presentations Prolonged use of a computer and office equipment Overtime may be required based on business needs
Job Types: Part-time, Fixed term contract
Contract length: 3 months

Pay: From $50,000.00 per year

Expected hours: 20 per week

Ability to commute/relocate:

Georgetown, ON L7G 4R9: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Service: 4 years (required)
Work Location: In person