Job Description

About Xeist Sports:

Xeist Sports is a premier sportswear brand specializing in high-quality custom apparel and products for athletes, teams, and sports enthusiasts. Our primary focus is delivering exceptional products and services that outpace the competition. We cater to a diverse range of sports disciplines, ensuring our products meet the demands of various athletic pursuits. At Xeist Sports, we are committed to creating an extraordinary customer experience and fostering long-lasting relationships with our clients as we build towards our mission of becoming Canada's Sports Brand.

Xeist is growing, quickly!

We are currently looking for a motivated and results-driven individual to join our Customer Excellence Team. The ideal candidate will bring exceptional organizational and support skills, a proven track record of going above and beyond for customers, excellent communication abilities, and a natural talent for building strong, lasting relationships.

Key Responsibilities:

Sales Support and Administration:

Efficiently handle order intake, ensuring accurate and detailed information is captured for seamless processing. Provide support to the production team, ensuring orders are processed accurately and efficiently. Collaborate with production and shipping teams to monitor and track order progress, proactively addressing any potential delays or issues to the account team or customers directly Utilize organizational skills to address and resolve customer concerns, ensuring a seamless customer journey from order placement to delivery. Gather feedback from customer touchpoints to understand ways we can improve the process to make their touchpoints with Xeist seamless
Administrative Support:

Offer administrative support to the executive and accounts team Assist in the preparation of reports, presentations, and other materials to support executive decision-making.
Customer Communication:

Support parts of the customer journey from order intake to delivery, providing timely updates and addressing any customer inquiries or concerns. Ensure clear and effective communication between customers and internal teams, fostering a collaborative and customer-focused environment.
Professional Representation:

Attend industry events, customer events, and team fittings to help expand the professional network, and represent Xeist Sports in a customer-focused and professional manner.

Requirements:

Minimum of 2 years of experience in customer service or administrative roles. Demonstrated ability to manage multiple tasks simultaneously with a keen attention to detail. Proven track record of efficient time management and prioritization in a fast-paced environment Proactive mindset in anticipating needs, identifying potential issues, and implementing preventive measures. Willingness to take initiative and contribute to the continuous improvement of administrative processes. Self-motivated and results-driven, with the ability to work independently and collaboratively. Proficiency in CRM, ERP, and other software tools.
We are seeking a candidate who can work in person out of our headquarters in Beamsville ON, as we believe this fosters stronger collaboration and synergy within our team.

Xeist is an equal-opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs. If you require any special assistance during the interview or application process please identify that with your submission.

Please send your resume to careers@xeist.com. Only those chosen for an interview will be contacted.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care Paid time off
Ability to commute/relocate:

Beamsville, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work Location: In person