Job Description

Customer Development & Insights Manager

Here's what all the hype is about...

Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are part of our holding company, BellRing Brands (NYSE: BRBR).
We have a simple, yet powerful, formula for our success, which we've been nailing for over 15 years. We start off with an organization powered by our company purpose--Changing Lives with Good Energy. Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values. Purpose-driven, connected employees who are consistently mastering new skills deliver amazing business results. And winning companies with amazing people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture.
We don't mind sharing our formula, since we're people who believe in the power of changing lives with good energy, we think the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives--alongside some truly amazing colleagues. Why don't more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead, trusting them to make the right decisions. The results of our vibrant culture speaks for themselves: We were certified as a Great Place to Work(TM) for the 8th year-running in 2024. And we currently rank #3 on Fortune Magazine's Best Workplaces in our category, and in the top 12 for each of the last 6 years.
We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round day Fridays, in-office massages, free lunches & snacks, dogs in the office, month-long cultural and diversity celebrations, monthly over-the-top in-office events like bring your kids to work day, 5% RRSP match (literally free money), generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, walking meetings, free exercise classes, and company-paid gym membership for Emeryville-based employees.
PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on...

The Role...

The Customer Development & Insights Manager for Costco Global will be responsible for developing strategic business opportunities for Costco Wholesale Canada, Mexico & International. This role will report to the Costco International Sales Director and the primary responsibility will be to provide insights pertaining to current business trends as well as recommendations on future developments and Customer forecasting. In addition, this role owns pulling weekly Costco IRI Data for both US and International to help support building out weekly communication to the Costco Team and PNC Leadership. This role will build an executive summary on key insights or changes to business weekly for both internal and external Customer. This role needs a deep understanding of the Costco business and how to build executive summaries and presentations that provide compelling data on the customer internally. They will also assist in building out customer presentations designed to target and increase sales results and consumer penetration. The role will provide recommendations for both our current business as well as the department simultaneously. This role will also own the updating of our forecast tool for both Costco US and International. This role will work closely with the Costco US Customer Development & Insight Manager on sharing best practices and aligning on cohesive business updates for Costco Global.
This position will be based remotely and each remote employee comes to our Emeryville, California headquarters at least quarterly for various meetings, such as annual departmental team building and planning meetings, annual plan kick-off all-hands meeting, quarterly state-of-the-company updates, or other large cross-functional meetings. The expected pay scale for this role is $120k to $130k CAD, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role. This is an Employer of Record employment agreement with the hiring partner Remote.

You're excited about this opportunity because your time will be filled with...

Strategic customer centric development to influence and drive growth and increased penetration Provide insights and recommendations to develop custom new packs and creative programs Educate both internally and externally on trends and opportunity gaps at the customer level

Customer Level Insights Development: 40% of Time
Develop customer-specific insights to build an understanding of Costco Global. Help provide insights and customize the National PNC Category Selling story Work cross functionally with internal HQ category, Sales Strategy, and Marketing on new item development and sell stories based on customer level category insights Manage the new item setup process and track and analyze new item introductions Provide weekly update on Costco Business internally up to PNC Leadership Own Weekly Costco Meeting to review WOS and inventory changes/challenges Owns running weekly CRX/IRI reports for Costco Team and providing key insights on data Maintain price value audits for customer reporting and internal channel management Competitive analysis with report out both internally and externally Engage Costco external partners to maintain programs and program development and partnerships Attend all Costco Meetings to provide insights as needed

Strategic Planning: 30% of Time
Assist Director in building out Costco Presentations Leverage available reports/Numerator to extrapolate both short term and long-term actionable insights for business Maintain reporting as well as current trends and gaps for both Costco and internal stakeholders Document competitive product entries and impact to both the category and our brands. Participate in the Integrated Business Planning (IBP) process: + Assist in pulling data & Building SBU Decks for International to provide key customer insights to inform sales, production and financial planning
+ Attend & Participate in SUB Meetings
Lead forecasting efforts to ensure they reflect both market conditions and customer sales strategies Own updating forecast tool (Blue Planner to Salesforce) for both US and International

Annual plans development and implementation: 20% of Time
Participate in annual plan development for current year and 5- year horizon Assist in the development of Joint Business Planning Meeting Ensure continuity for all volume driving activities throughout all PNC systems to ensure flawless execution

Administration: 10% of Time
Forecast Tool (US & International) + Add new products & update weekly volumes (Cases & Trade Dollars)
+ Ensure merchandising contracts are uploaded to support audit compliance
+ Maintain up-to-date trade spending records
+ Support deduction management
Costco New Item Set up + Help manage item agreements, gather images and maintain documentation

What are we looking for?

Education:
Bachelor's degree or equivalent work experience
Experience:
3+ years of relevant Sales experience within Consumer-Packaged Goods (CPG) industry Previous experience working on Costco projects/Support is preferred Experience with Data analytic and systems (IRI) Proficient experience with reporting tools and platforms, Excel and reporting analytics Financial impact analysis / ROI reporting Effective short- and long-term forecasting capabilities Experience in demand forecasting

Skills:
Must be willing to travel up to 30% of time Independent, self-driven individual with the ability to build vs. manage Collaborative teamwork and alignment Creative approach with a desire for continuous improvement Expertise in sales and category management within CPG Proficient in data driven decision-making and strategic planning

So, if after reading through this long list you're thinking-I'm not sure I meet 100% of these requirements, should I still apply? YES--if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!

The 5 capabilities or mindsets most relevant to this role:

Being all-in

Be a builder

Start & end with consumer

Embody a strategic mindset

Challenge ideas respectfully

You will thrive here and may just do the best work of your life if...

You want to be an integral part of shaping and nurturing an amazing work culture You like trying out novel minimum viable product people-related ideas You can be flexible in your approach to people challenges and abandon past practices if they don't make sense or would lead to a poor outcome You enjoy making people-centric decisions and finding ways to say 'yes' as often as possible to impactful and important priorities for the business or team You are comfortable being natural, casual, open, and even a bit playful at work You can be friendly, vulnerable, and self-deprecating in one moment, and deal with a challenging, delicate people-related matter as a professional in the next You can do periods of focused, deep work on projects that drive the needle

This may not be your ideal next career move if...

You like a lot of structure, rules, and uniformity You like order, hierarchy, command and control management You want to build lots of processes, systems, governance, or policies Dealing with ambiguity or experimentation are not your jam You try to resolve challenging interpersonal situations over email or instant messaging You like managing from behind your computer and demonstrating excellence through email You tend to chase whatever shiny object presents itself during the day even if non-strategic

Here's the deal with our not-so-standard, um...

standard interview process

because we know you are the curious type, which is why you're still reading this...

Quick 30 min phone chat with a high energy member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you have Team interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for you--and who wants that, right?): + A short series of in-person or video interviews in a 1:1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note: we don't do panel interviews because they don't give interviewers a chance to ask you unique questions, and we assign interviewers different roles so we're probing different capabilities)
A case study or job task to simulate what you'd actually be doing in the role (since your job is not actually to be interviewed for a living, why is that the thing companies rely on so much?) Yes, there will be a small panel for this one so you don't have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the raucous applause stops. Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job. Interviewers must come in with a strong

yes

or

no

vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate. and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision. The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what? The offer is all yours! And the ball is in your court. Will you accept? We sure hope so because this place is the real deal, and don't just believe us--just ask the 92% of our people who said this is a great place to work in our most recent employee survey.

We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.