At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you\xe2\x80\x99ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You\xe2\x80\x99ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you\xe2\x80\x99d like to be?Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.Join the Pros!A Senior Manager, Customer Experience & Insight\xe2\x80\x99s duties involve determining how to gather relevant data about customers and potential customers through market research, collecting the data and breaking it down in a meaningful way for the business. By analyzing both quantitative and qualitative data, a customer insights manager helps the business understand what motivates customers, whilst leveraging this data in support of business initiatives and strategies and identifying areas of unmet customer needs. Customer data tells a compelling story, and the customer insights manager must be able to tell this story in different ways for different audiences.General areas of responsibility include developing and implementing customer driven projects and research; conducting market research; and identifying, measuring and predicting current and future customer trends. The customer insights manager also works with outside consultants on projects related to the customer experience. The customer insights and experience team work closely across all business functions,What\xe2\x80\x99s in it for you?
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