Job Description

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. This role is vital in ensuring exceptional customer experiences through effective communication, data management, and problem-solving. The ideal candidate will be proficient in handling customer inquiries, providing support in multiple languages, and contributing to sales initiatives through upselling and analysis. This position offers an opportunity to work in a dynamic environment where excellent communication skills and a customer-focused attitude are highly valued.

Key Responsibilities

Payment & Financial Follow-up:

Monitor aging accounts and perform persistent follow-ups with clients via phone/email to ensure timely payment. Reconcile invoices and resolve basic billing discrepancies.

Proposal & Sales Support:

Track sent proposals/contracts and execute scheduled follow-ups to move deals toward closure. Update CRM or internal tracking logs with real-time status updates on pending bids.

Meeting Coordination:

Manage complex calendars, including scheduling, confirming, and rescheduling internal/client meetings. Distribute meeting agendas beforehand and perform post-meeting follow-ups on assigned action items.

General Administration:

Draft professional correspondence and manage incoming inquiries. Maintain organized digital filing systems for contracts and financial records.

Skills

Strong data entry skills with attention to detail Multilingual abilities, particularly fluency in English and Spanish, are highly desirable Excellent communication skills, both verbal and written, with a focus on professional phone etiquette Customer service experience with a passion for helping others Analysis skills to interpret customer feedback and sales data for strategic insights Sales experience with a focus on upselling techniques Ability to work effectively in a team environment while managing multiple tasks simultaneously Proficiency in relevant software tools for data management and communication platforms
This role is ideal for individuals who thrive in a fast-paced environment, possess strong interpersonal skills, and are committed to delivering outstanding customer service.

Job Types: Part-time, Freelance

Pay: $20.00-$25.00 per hour

Expected hours: 2 - 5 per week

Benefits:

Mileage reimbursement
Willingness to travel:

25% (preferred)
Work Location: Hybrid remote in Oakville, ON L6L 6L7