Job Description

About Dodds

Dodds Garage Doors, established in 1958, is Southern Ontario's trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we've earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we are committed to delivering 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers. With over 67 years of excellence, Dodds is the most highly reviewed garage door company in the region.



Are You Our Next Commercial Customer Coordinator?

We're looking for a reserved, detail-focused professional who values structure, quality, and consistency. You thrive in a role where the rules are clear, expectations are defined, and the pace allows for thorough, methodical work. You are cooperative, helpful, and quietly confident--someone who listens first, follows through carefully, and builds trust by doing things the right way. If you prefer a stable environment with supportive leadership and the ability to develop deep expertise over time, this is the role for you.



A Day in the Life of a Commercial Customer Coordinator

As a Commercial Customer Coordinator, you are the quiet force that keeps everything running behind the scenes. Your day will focus on structured tasks such as processing orders, coordinating preventative maintenance, tracking vendor deliveries, and updating internal reports. You'll follow clearly defined processes and communicate with internal teams and external partners in a thoughtful, cooperative manner to ensure projects are completed on time and error-free.

Respond to customer requests via phone and email regarding job status and invoicing Liaise with customers to coordinate service and installations Confirm purchase order acknowledgments and track orders through to delivery Schedule and manage recurring Preventative Maintenance Program (PMP) appointments Coordinate installation and service timelines with technicians and customers Generate reports on project status, scheduling, and inventory Monitor vendor timelines and follow up to avoid delays Oversee collections, track annual membership payments, and manage outstanding accounts Schedule warranty follow-ups and submit labor claims to suppliers as needed

What You Bring

A respectful, steady, and dependable attitude with a commitment to doing things properly Experience in B2B account coordination or project support Familiarity with warranties, supplier claims, and service scheduling Excellent organizational skills and comfort with detailed, repeatable tasks Ability to manage multiple systems and stay calm in a structured, high-volume environment Strong follow-through and attention to detail Experience working in process-driven, administrative or operational roles

Why Join Dodds?

We are a team of problem-solvers, people-developers, and high performers who thrive on doing great work and lifting each other up along the way. When you join Dodds, you are not stepping into just another job--you're stepping into a role that recognizes your leadership, supports your development, and rewards your impact.

Be part of an award-winning, family-run company that values its people Access continuous training and long-term career development Work in a collaborative and safety-focused environment Make a difference every day with a team that respects your consistency and reliability Enjoy a flexible, adaptable, and high-trust work culture

Additional Role Details

Job Type:

Full-time, Permanent

Salary:

$25 hourly

Schedule:

40 hours a week - Monday to Friday, 8:00 am - 5:00 pm

Benefits:

Benefits plan available, on-site parking

Work Arrangement:

In-person position (Cambridge office)



Apply Today!

Take the next step in your career with Dodds Garage Doors. We are a company where your dedication to quality, structure, and dependable service is recognized and rewarded. If you're ready to bring your expertise to a high-performing, supportive team, we want to hear from you.



Dodds Garage Doors is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

While we thank all candidates for their interest, only those individuals selected for an interview will be contacted.

DODDS uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavours to review all candidates' qualifications and experience.