Job Description

About Us

Prominent Homes

is a leader in the residential construction industry, committed to delivering high-quality homes to our customers across Calgary and area. With a strong reputation for excellence, we are dedicated to innovation, customer satisfaction, and building strong relationships with our trades and suppliers. As we continue to grow, we are looking for a

Customer Care Technician

to join our team and contribute to the success of our projects.

:

Prepare homes for inspections including final occupancy by homeowners Conduct pre-possession walkthroughs with homeowners, where service warranty lists will be reviewed and work to be done scheduled Conduct effective reviews of the home with the client at 60 days and year end or as may be required from time to time Ensure checklists are followed at 90 days and year end Review work orders on a daily basis and follow-up with homeowners to ensure work is complete Develop a constructive and respectful working relationship with homeowners Conduct monthly inspections/work at showhomes, to keep the warranty valid, and the operation of the showhome running smoothly Meet with direct supervisor at designated time to discuss work completed and work to be assigned to trades Assist site supervisor with possession, walk throughs, attending client meetings Other duties as assigned

Requirements and Qualifications:

Several years' experience in residential / commercial construction or renovations or repairs Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment Must have the ability to read and write in the English language at a basic level Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style Self-motivated with ability to work well independently Must be punctual, reliable, and possess an excellent work ethic General computer skills required Excellent customer service skills in dealing with homeowners Have a professional, clean and neat appearance Must have a valid driver's license Must have Alberta New Home Warranty (ANHW) experience.
Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

Casual dress Company car Company events Dental care Paid time off Vision care
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driver's Licence (required)
Work Location: In person