Job Description

A growing global company. Endless career and development opportunities.

When you join Ritchie Bros., you\xe2\x80\x99ll be part of a diverse, global team that\xe2\x80\x99s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at .

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you\xe2\x80\x99re out in the field or back at your office, you\xe2\x80\x99ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services, and transaction solutions for commercial assets.

We\xe2\x80\x99re looking for a Customer Care Specialist. The work location for this position is Saskatoon, Saskatchewan, and is considered a fully on-site role.

The Opportunity:

This position involves both the Reception and Registration & Titles departments in the Saskatoon office. The role will involve being a key member greeting our customers in person and on the phone, plus will manage the processing of Vehicle Titles and Registrations for the Saskatoon site sales.

In this role you\xe2\x80\x99ll:

• Ensure that superior customer service is delivered at all times to customers and be able to collaborate with internal departments successfully as a team player

Process registerable assets for sales. Will work closely with the operations team of inspectors and equipment specialists to assist with Vin verification procedures

Register bidders/process payments from successful bidders/provide customers with information about auxiliary services

Provide administrative support as needed by the Customer Service Manager. Assist with processing purchase orders.

Support customers during the auction registration process for both online and in-person bidding, as well as having the ability to explain how bidding and unreserved auctions work.

Resolve issues and track interactions relating to customer accounts.

Provide information related to past and upcoming auctions and equipment.

Aid in training new and current staff on various procedures.

E-Clerking duties.

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here\xe2\x80\x99s what you bring:

• Previous work experience where you worked in person with customers
• Knowledge of Provincial and Federal tax exemption regulations
• Experience using computers, and being able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of a team, pitching in wherever you\xe2\x80\x99re needed most
• You don\'t mind working hard, and you like to have fun at work
• Maintain a valid driver\'s license.

This job will require you to:

Occasionally need you to work extended overtime hours (evenings and weekends) during auctions, occurring 5 times per year.

What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career \xe2\x80\x93 we\xe2\x80\x99ve proven this throughout our 60+ years in business. And, we\'ll take care of you along the way. Here\xe2\x80\x99s how:

Base salary + paid overtime

Comprehensive medical and dental benefits

401(K) and an Employee Share Plan, both with company match

Ongoing training, professional development, and tuition reimbursement.

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through , we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

If you required any accommodations, please send an email to: .

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Ritchie Bros