Vidir Solutions Inc., Elevating Careers and Community
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**\xe2\x80\x9cWe rise by lifting others\xe2\x80\x9d \xe2\x80\x93 Robert Ingersol What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that\xe2\x80\x99s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards. As one of Manitoba\xe2\x80\x99s Top Employers a career at Vidir will help you find meaning in Mondays!
Working at Vidir is about more than just being an employee; we work hard and hold ourselves to high standards. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you\xe2\x80\x99re part of the family and this is our family culture. Our mission is to \xe2\x80\x9c Make the world\xe2\x80\x99s products safely accessible \xe2\x80\x9d. We are looking for ambitious, curious, creative individuals, who are continuously growing to join our team of Vidir Hero\xe2\x80\x99s.
The Opportunity:
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Become a Vidir Hero at our Arborg or Teulon, MANITOBA facility. Level up your career as a:
Customer Care Specialist
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Reporting to the Customer Service Manager, the Customer Care Specialist will:

• Develop constructive and cooperative working relationships with the sales, production, logistics and installation departments of the company.

• Start and monitor the progress of the order from initial receipt to completed installation ensuring optimum timely results are achieved to meet the expected delivery date of the customer.

• Act as liaison, provide product/services information and resolve any emergency problems that our customer accounts might face with accuracy and efficiency.

• Put themselves in their customer\xe2\x80\x99s shoes and advocate for them when necessary, keeping Vidir in the forefront of their decisions and will manage the installation schedule.

• The successful incumbent is accountable to provide service to our customers and ensure their experience with Vidir is optimal and a positive experience.

• They will build relationships with our customers by continuously listening and identifying solutions for improvements in our products and customer experience.

• They will support the model of safety and health; managing risks and hazards and lead by example.

Qualifications:
\xe2\x80\x9c* With great power comes great responsibility \xe2\x80\x9d*
The successful candidate will have a high school diploma and experience in customer service support. In addition, the following competencies are required.

• Strong customer service focus

• Ability to problem solve and detail oriented

• Proficient using Microsoft office Programs

• Excellent interpersonal & communication skills

• Ability to work in an environment that fosters diversity and inclusion

• Continuously challenging the status quo seeking improvement and innovation in all aspects of work.

Love Where you work \xe2\x80\x93 Live where you love:
You\xe2\x80\x99re elevating others every day \xe2\x80\x93 we want you to reach the next level too! That\xe2\x80\x99s why Vidir offers a competitive salary and benefits package; as well as incentives, perks and parties that promotes a culture of recognition and a rewarding work environment. We are also located in some unique locations that allow for the ultimate opportunity to enjoy that elusive work life balance. Ask us about our locations to find out more! It\xe2\x80\x99s time to rise together and come manufacturer a brighter future with us!
Explore our company and products at www.vidirsolutions.com.
Find out about the Vidir experience at www.youtube.com/watch?v=LpIXnfj6Q8c
We thank all candidates for their interest, however, only those selected for an interview will be contacted. Job Type: Full-time Salary: From $19.26 per hour Work Location: One location