Job Description

Bold ideas need dependable infrastructure and people who can build and maintain it.

At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada's builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.

We're building for decades, backed by InfraRed Capital Partners and Sun Life. We're small by design, 120 people, so your voice carries and your impact shows. You'll work on real problems that matter: to take the routine and the complex off our customers' plates so they can focus on what they need to grow.

If you want your best work to power someone else's moonshot, this is your place. Quiet power, built for the builders and the dreamers. We're Qu.###

About the Role

Are you passionate about delivering exceptional customer experiences? Join our team as an Account Consultant, where you'll be the trusted advisor for enterprise clients, helping them navigate services, resolve issues, and find solutions that truly fit their needs.

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What You'll Do

Respond to customer inquiries via phone, email, and ticket queues, ensuring timely, secure, and effective resolutions. Process account changes, billing requests, and MyAccount Portal support with accuracy and efficiency. Build customer loyalty by identifying at-risk accounts and implementing retention strategies. Recommend service adjustments based on customer feedback and usage patterns to better meet evolving needs. Collaborate with Sales, Technical Support, and Billing teams to resolve complex issues and deliver a seamless customer experience. Meet or exceed performance targets related to response time, satisfaction, and resolution quality. Champion the voice of the customer to drive initiatives that enhance overall service quality. Be available for occasional overtime to support critical customer needs.
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What You Bring

5+ years in customer service or account management. Strong communication and problem-solving skills. Experience with cloud, managed services, or data centre operations. A customer-first mindset and a passion for making a difference. Flexibility to support critical issues outside regular hours when needed.
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Bonus

Post-secondary education in: Business Administration, Communications or related field.
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Why Join Qu

Be part of a once-in-a-career opportunity to shape Canada's newest independent and data sovereign data centre and cloud services platform. Work with a passionate leadership team committed to building a high-performing, customer-centric culture. Competitive compensation, benefits, and significant opportunity for career growth as the company expands its product suite. At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.


We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.