Job Description

Job description

The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as facing retail shelves

Customer Service

Provides excellent customer service to all customers entering the store.

Smiles, makes eye contact with and greets customers. Apply the Ten Foot Rule

Guides customer to the location of requested items.

Answers questions and provides friendly advice and services to customers.

Suggests value-added and related products to customers to ensure they go home with what they need.

Ends the discussion with the customer using a closing statement (e.g., "Is there anything else I can do for you today?" "Did you find everything you were looking for?" "Thank you for shopping at Canadian Tire").

Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

Handles multiple customers in an effective and efficient manner.

Deals with challenging situations in a professional manner.

Learns about new products on a regular basis.

Keeps up to date with in-store promotions, in-store deals and product locations.

Operations

Ensures that retail basics tasks are executed efficiently

Walks their assigned sections to understand what needs to be accomplished on a daily basis.

Reports stolen and damaged goods to Management.

Operates computer and EFD.

Plays an active role in the department team by openly sharing opinions and ideas on how to improve department success and by participating in meetings and all training as required.

Engages in learning activities and listens to feedback to improve their own abilities.

Complies with company, store and department policies.

Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.

Completes other tasks, as required.

Requirements

Basic math and typing skills.

Ability to work under minimal supervision with computerized systems.

Experience in a customer service role and/or with Canadian Tire store is considered an asset.

Ability to operate a cash register is an asset.

Physical Demands and Working Conditions:

In compliance with the store's Health and Safety Policies and Procedures;

Standing/walking for 8 hours.

Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".

Lifting and turning repeatedly throughout the shift.

Lifting above the shoulder, from floor to shoulder and floor to waist

.

Ability to go up and down a ladder while carrying merchandise.

Walking and carrying things at the same time and pushing/pulling as required.

We are an equal opportunity employer and ensure those underrepresented are strongly considered. All qualified individuals who would contribute to the diversification of our business are encouraged to apply.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

On-site parking Store discount
Experience:

Retail Associate: 1 year (preferred)
Work Location: In person

Expected start date: 2025-09-02