Job Description

Description

Position at Dynacare

Customer Support Representative

Are you looking to start your career and learn transferrable skills that will support your future career development? We invite you to review our position of Customer Support Representative! Join our amazing team and build on your customer service skills in a position that is flexible and fully remote.

This is a Full Time, work from home role working Monday - Friday 9:00 am - 5:00 pm PST/ 12 pm - 8pm EST

Internal application must be received no later than November 16. 2023

\xe2\x80\x9cIf you do not check off all the boxes in our job description, you may still check all the boxes when it comes to our company culture.\xe2\x80\x9d We here at Dynacare thrive on building diversity and inclusion. We want everyone who joins to feel part of our team and community.

Please apply today if you are passionate about learning new skills and developing your professional career. Let us open the door to your career journey and get you started with us at Dynacare!

Dynacare Mission: Creating a healthy future for all Canadians.

Add Value to the following task:

\xc2\xb7 Handling outbound calls to healthcare providers for insurance purposes

\xc2\xb7 Assist in locating clients medical office for report purposes

\xc2\xb7 Assist in medical records collection for insurance purposes

\xc2\xb7 Ensure orders contain all the facility requires to allow production of a complete report and in a timely fashion

\xc2\xb7 Strong attention to detail on follow-up calls (ensure to collect detailed information on delay for completion of report)

\xc2\xb7 Contact clinics via phone and/or fax to obtain status of insurance reports

\xc2\xb7 Capture all call and facility information for every contact and payment for producing reports

\xc2\xb7 Following SOPs to ensure compliance to the various insurance carriers and medical facilities

\xc2\xb7 Maintain quality of calls while attaining daily processed calls quota

\xc2\xb7 Any other tasks as assigned by Manager / Team Lead

Add Value with your qualifications

\xc2\xb7 High School Education Degree / diploma preferred (or related experience)

\xc2\xb7 Bilingual (French and English) an asset

\xc2\xb7 Minimum 1 year work experience (contact center experience an asset but not required - will look at any experience from other industries such as retail and hospitality)

\xc2\xb7 Medical terminology knowledge is an asset

\xc2\xb7 Customer-centric approach: Friendly, positive attitude, strong communication skills

\xc2\xb7 Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems

\xc2\xb7 Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines

\xc2\xb7 Resourceful, proficiency in using different search engines to locate contact information for medical facilities and/or doctors

\xc2\xb7 Ability to quickly document status notes to in-house system

\xc2\xb7 Strong attention to detail and innovative thinker (think outside the box for solutions)

DNA of an Ideal Dynacare Employee

I make a difference in people\'s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

\xc2\xb7 Caring - I demonstrate strong empathy and genuine concern for my colleagues and customers.

\xc2\xb7 Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.

\xc2\xb7 Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a \xe2\x80\x9cTop Employer\xe2\x80\x9d for many years and there is a reason why. We are a great place to work.

At Dynacare, we\'re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada\'s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process

Dynacare