Job Description

Treesa Builders is looking for a friendly, proactive, and service-oriented

Customer Care Executive

to join our team in

Vancouver

. This role is perfect for someone who enjoys helping clients, managing inquiries, and ensuring a positive customer experience throughout every interaction.

Key Responsibilities:

Handle customer inquiries through phone, email, and in-person communication professionally and efficiently. Provide accurate information about company services, project updates, and general support. Maintain customer records, update databases, and ensure all communication is logged properly. Coordinate with internal departments to resolve customer complaints or follow up on pending requests. Assist customers with appointments, documentation, and service-related processes. Prepare and maintain customer service reports and feedback summaries. Ensure customer satisfaction by delivering prompt, courteous, and solution-driven service. Support administrative tasks such as documentation, scheduling, and correspondence. Identify recurring customer issues and suggest improvements to enhance service quality.

Qualifications:

Previous experience as a Customer Care Executive, Receptionist, or similar customer service role. Excellent verbal and written communication skills. Strong interpersonal skills with a customer-first mindset. Ability to multitask, prioritize, and handle high volumes of inquiries. Proficiency in MS Office and customer management software. Positive attitude, patience, and strong problem-solving abilities.

Joining Treesa Builders in

Vancouver

as a

Customer Care Executive

offers you the opportunity to be the frontline representative of our brand. If you enjoy building customer relationships, resolving concerns, and delivering exceptional service, this role will be a great fit for your professional growth.