Job Description

Customer Care Associate

Location:

339 Windermere Rd, London, ON N6A 5A5

Job Type

: Part-time

Work Hours:

Monday, 12:00 PM-4:00 PM and Saturday & Sunday, 10:00 AM- 2:15 PM

Salary

: $18.58 per hour

Company Overview

Precise Park Link has been a leader in Canada's parking industry for over 30 years. Our expertise has evolved into urban mobility intelligence, supporting innovative solutions across public transit, parking, and electric vehicle charging infrastructure.

Position Summary

Reporting to the Team lead/ Supervisor, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers at parking facilities, resolving inquiries, and maintaining operational standards.

Key Responsibilities

Process customers credit cards and cash transactions in a timely manner Prepare shift reports and shift bank deposit Assist customers at pay stations and entry/exit lanes Report on parking equipment issues and safety concerns to manager Create visitor passes and keep track of them Maintain pass logs and tracking sheets as necessary Serve as ambassador for the client / hospital Provide friendly and courteous customer service Clerical duties, filing, sort tickets, data entry Maintain clean work environment Other duties as may be assigned

Qualifications

High school diploma or higher education Basic computer proficiency (Windows, MS Office) Valid driver's license and access to a vehicle Previous customer service experience is an asset Strong interpersonal and communication skills (written and verbal) Professional demeanor with a positive and inclusive attitude Effective problem-solving and decision-making abilities Ability to multitask and remain composed in fast-paced environments Flexible and adaptable to different shifts and work locations

Related Experience & Skills

Excellent customer service and communication skills, written and oral Problem solving skills and decision-making skills as needed Organized work habits Work with minimal supervision Basic knowledge of POS, parking equipment, and computers Strong math skills Flexibility to work a variety of shifts Ability to work in a fast paced, deadline driven environment and to adapt to changing priority schedules

Application Instructions

Please submit your resume along with a minimum of two references to:
Chandni Sekhri - tsrs@precisebi.com

Precise Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.

Job Type: Part-time

Pay: $18.58 per hour

Work Location: In person