Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently.

This is a casual position with most availability needed during the first two weeks of each month. There is flexibility and room to negotiate the hours.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and resolve issues in a timely manner. Perform data entry tasks accurately to maintain up-to-date customer records. Identify opportunities for upselling products or services based on customer needs. Collaborate with team members to improve overall customer satisfaction and service processes. Utilize analysis skills to assess customer feedback and suggest improvements.

Experience

Previous experience in customer service or sales is preferred. Proficiency in data entry and familiarity with CRM software is a plus. Strong phone etiquette and communication skills are essential for effective interaction with customers. A proactive approach to problem-solving and the ability to work independently as well as part of a team is necessary. If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we invite you to apply for this exciting opportunity!
Job Type: Casual

Pay: $17.20-$20.00 per hour

Expected hours: 3 - 20 per week

Benefits:

Casual dress Flexible schedule Store discount
Work Location: In person