Job Description

About the Role

We are looking for a detail-oriented, hands-on, results-driven Customer Service Representative with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment with responsibilities that include resolving customer inquiries pertaining to return authorizations and shorts, damaged or lost shipments. You will perform research as needed to facilitate prompt resolution based on policies and procedures, with a minimum of 1 to 2 years of prior working customer service experience and excel at working in a team environment. Candidate must reside in Greater Golden Horseshoe and have

bilingual (English/French)

communication skills.

What You'll Do

Issue Return Authorizations numbers (RA's) for products purchased from TD Synnex within Return Policy Guidelines Handle inbound calls for customer Handle large volumes of e-mail requests Follow procedures to seek approval on customer RA requests "out of policy" Interface with several internal departments to research and resolve issues - RA Receiving, Traffic, Inventory Control, Buyers, Product Management, Financial Services, Sales, and externally with vendors Deliver on response commitments to customers within 6-8 hours Answer customer queries on a variety of transactions - return credits, after sales issues Research and resolve customer problems - shipping discrepancies, tracer requests, credit and debits when required to reconcile the account and obtain the necessary sign-off Work in a safe manner. Be conscious at all times, of safety on the job, by adhering to the established health & safety measures and practices of the company. Report workplace hazards and any violations of the relevant legislation to the employer.

What We're Looking For

Minimum completion of high school plus a minimum 1 or 2 years prior working experience in a customer service role Professional phone manner Strong verbal and written communication skills in English and French Ability to multi-task and prioritize Working knowledge of MS Office-Word, Excel, Outlook Previous work experience within a similar role is preferred Problem solving skills Computer product knowledge an asset Enjoy working in a busy, high volume transaction environment Core competencies include analytical skills, communication skills, dependability, listening and negotiating skills, organizational and multi-tasking and a high degree of quality customer service


Working Conditions

Professional, office environment. Hybrid work model: 3 days in office, 2 days remote


A propos du Role

Nous recherchons un representant du service a la clientele oriente vers les details, pratique, axe sur les resultats, possedant des competences en communication eprouvees et une solide ethique de travail pour travailler dans un environnement stimulant, dynamique et energique. Les responsabilites incluent la resolution des demandes des clients concernant les autorisations de retour et les envois manquants, endommages ou perdus. Vous effectuerez des recherches si necessaire pour faciliter une resolution rapide en fonction des politiques et procedures, avec un minimum de 1 a 2 ans d'experience anterieure en service a la clientele et exceller dans le travail en equipe. Le candidat doit resider dans la region du Grand Golden Horseshoe et posseder des competences en communication bilingue (anglais/francais).

Ce que Vous Ferez

Emettre des numeros d'autorisation de retour (RA) pour les produits achetes chez TD Synnex dans le cadre des directives de la politique de retour. Gerer les appels entrants des clients. Traiter de grands volumes de demandes par e-mail. Suivre les procedures pour demander l'approbation des demandes RA des clients " hors politique ". Interagir avec plusieurs departements internes pour rechercher et resoudre des problemes - Reception RA, Trafic, Controle des stocks, Acheteurs, Gestion de produits, Services financiers, Ventes, et a l'exterieur avec les fournisseurs. Respecter les engagements de reponse envers les clients dans un delai de 6 a 8 heures. Repondre aux questions des clients sur une variete de transactions - credits de retour, problemes apres-vente. Rechercher et resoudre les problemes des clients - ecarts d'expedition, demandes de tracage, credits et debits lorsque necessaire pour reconcilier le compte et obtenir les signatures necessaires. Travailler de maniere securitaire. Etre conscient a tout moment de la securite au travail, en respectant les mesures et pratiques de sante et de securite etablies par l'entreprise. Signaler les dangers sur le lieu de travail et toute violation de la legislation pertinente a l'employeur.


Ce que Nous Recherchons

Diplome de fin d'etudes secondaires minimum plus un minimum de 1 ou 2 ans d'experience anterieure dans un role de service a la clientele. Maniere professionnelle au telephone. Solides competences en communication verbale et ecrite en anglais et en francais. Capacite a gerer plusieurs taches et a etablir des priorites. Connaissance pratique de MS Office - Word, Excel, Outlook. Une experience de travail anterieure dans un role similaire est preferee. Competences en resolution de problemes. Connaissance des produits informatiques un atout. Aimer travailler dans un environnement de transactions a fort volume et tres actif. Les competences cles incluent des competences analytiques, des competences en communication, la fiabilite, des competences d'ecoute et de negociation, des competences organisationnelles et de multitache, ainsi qu'un haut degre de qualite du service a la clientele.


Conditions de Travail:

Environnement professionnel, de bureau. Modele de travail hybride : 3 jours au bureau, 2 jours a distance.

Key Skills

What's In It For You?

Elective Benefits:

Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career:

Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being:

Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion:

It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization

: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community:

Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!