Job Description

About the Role

We are looking for a detail-oriented, hands-on, results-driven Customer Care Analyst with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment with responsibilities that include resolving customer inquiries pertaining to return authorizations and shorts and damaged or lost shipments. You will perform research as needed to facilitate prompt resolution based on policies and procedures, with a minimum of 3 years of prior working customer service experience and excel at working in a team environment. Candidate must reside in Greater Golden Horseshoe and have

bilingual (English/French)

communication skills.

What You'll Do

Communicate directly with customers before and/or after sales, via telephone, email, chat or through other social media platforms Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers and substantially impact service and/or product revenue(s) Interface with several internal departments to research and resolve issues - RA Receiving, Traffic, Inventory Control, Buyers, Product Management, Financial Services, Sales, and externally with vendors Collaborate with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Issue Return Authorizations numbers (RA's) for products purchased from TD Synnex within Return Policy Guidelines Research and resolve customer problems - shipping discrepancies, tracer requests, credit and debits when required to reconcile the account and obtain the necessary sign-off Work in a safe manner. Be conscious at all times, of safety on the job, by adhering to the established health & safety measures and practices of the company. Report workplace hazards and any violations of the relevant legislation to the employer.

What We're Looking For

Minimum completion of high school plus a minimum of 3 years prior working experience in a customer service role with analytical responsibilities University degree is strongly preferred Strong verbal and written professional communication skills in English and French Ability to multi-task and prioritize Working knowledge of MS Office-Word, Excel, Outlook Problem solving skills Computer product knowledge an asset Enjoy working in a busy, high volume transaction environment Core competencies include analytical skills, communication skills, dependability, listening and negotiating skills, organizational and multi-tasking and a high degree of quality customer service.


Working Conditions

Professional, office environment. Hybrid work model: 3 days in office, 2 days remote


A propos du Role



Nous recherchons un(e) analyste du service a la clientele minutieux(se), pratique, axe(e) sur les resultats, dote(e) de competences eprouvees en communication et d'une solide ethique de travail, pour evoluer dans une equipe dynamique, rapide et energique. Les responsabilites incluent la resolution des demandes des clients concernant les autorisations de retour ainsi que les expeditions manquantes, endommagees ou perdues. Vous effectuerez des recherches au besoin afin de faciliter une resolution rapide, conformement aux politiques et procedures. Un minimum de 3 ans d'experience prealable en service a la clientele est requis, ainsi qu'une aptitude a travailler efficacement en equipe.

Le candidat doit resider dans la region elargie du Golden Horseshoe et posseder des competences bilingues (anglais/francais).

Ce que Vous Ferez

Communiquer directement avec les clients avant et/ou apres la vente, par telephone, courriel, clavardage ou autres plateformes de medias sociaux Soutenir l'equipe des ventes en developpant et en maintenant des relations positives avec les clients (CRM), ayant un impact significatif sur les revenus des services et/ou produits Interagir avec plusieurs departements internes pour rechercher et resoudre des problemes - reception des RA, trafic, controle des stocks, acheteurs, gestion de produits, services financiers, ventes - et avec des fournisseurs externes Collaborer avec les clients et/ou distributeurs pour obtenir un compte rendu precis des defaillances d'equipement et fournir des rapports a la direction Travailler en prevente ou en apres-vente, ou les deux Emettre des numeros d'autorisation de retour (RA) pour les produits achetes chez TD SYNNEX conformement aux lignes directrices de la politique de retour Rechercher et resoudre les problemes des clients - ecarts d'expedition, demandes de tracage, credits et debits necessaires pour equilibrer le compte et obtenir les approbations requises Travailler de maniere securitaire, en respectant en tout temps les mesures et pratiques etablies en sante et securite au travail. Signaler les dangers et toute violation de la legislation pertinente a l'employeur.


Ce que Nous Recherchons

Diplome d'etudes secondaires complete, avec un minimum de 3 ans d'experience en service a la clientele avec responsabilites analytiques La preference sera accordee aux candidats detenant un diplome universitaire Excellentes aptitudes pour la communication professionnelle, tant a l'oral qu'a l'ecrit, en anglais et en francais Capacite a gerer plusieurs taches et a etablir les priorites Connaissance pratique de MS Office - Word, Excel, Outlook Competences en resolution de problemes Connaissance des produits informatiques, un atout Apprecier travailler dans un environnement transactionnel a volume eleve Competences cles : analyse, communication, fiabilite, ecoute et negociation, organisation, multitache, et sens eleve du service a la clientele de qualite


Conditions de Travail:

Environnement professionnel, de bureau. Modele de travail hybride : 3 jours au bureau, 2 jours a distance.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

Elective Benefits:

Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career:

Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being:

Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion:

It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization

: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community:

Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!