Job Description

Join Our Team as a Customer Assistant

Are you a driven, results-oriented professional passionate about delivering exceptional customer experiences? Do you thrive in a team that values integrity, adaptability, and pride in their work? If so, Gandy Installations invites you to take the next step in your career with us

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About Gandy Installations

Proudly serving BC since 1957, Gandy Installations is a third-generation, family-owned business specializing in forced air heating and cooling. Over the past 65 years, our commitment to quality, integrity, and customer satisfaction has made us one of the largest HVAC contractors in the region. Our success is built on the dedication of our hardworking team and the trust of our loyal customers.

We're not just a workplace--we're a family. At Gandy Installations, you'll find a supportive, inclusive, and growth-oriented environment where you can thrive professionally and personally.

About the Role

As a Customer Assistant, you'll play a vital role in ensuring our customers receive the "over the top" 5-star experience we strive for with every interaction. This dynamic position combines organization, communication, and sales expertise to connect our customers with the services they need while working closely with our Sales Coordinator to drive success.

What You'll Do

Handle incoming calls and emails, directing inquiries to the appropriate team members. Assist customers in scheduling appointments for quotes and services. Qualify and assign incoming leads while tracking and maintaining accurate records. Dispatch technicians and ensure prompt, professional follow-ups. Provide quotes for hot water tanks to customers with clarity and confidence. Maintain electronic and paper files with discretion and accuracy. Collaborate with the sales team to ensure seamless service delivery.

What We're Looking For

A proactive self-starter who thrives in both independent and team settings. A proven ability to deliver exceptional customer service. Strong communication skills, including a professional phone manner. Exceptional organizational skills, with the ability to prioritize tasks and meet deadlines. Proficiency in MS Word, Outlook, and Excel. An adaptable mindset, ready to embrace new challenges and industry trends. A commitment to integrity, pride in your work, and a customer-first approach. Experience in a call center environment is an asset but not required. Positive attitude with a "get it done" mindset Inside or Outside Sales experience would be great asset

Why Join Gandy Installations?

Be part of a company that values passion, adaptability, and integrity. Enjoy a supportive team atmosphere with opportunities for growth and career development. Make an impact in a role where every interaction contributes to our customers' satisfaction and our company's success. Competitive pay starting at $19.00 per hour, with great benefit program
If you're ready to take pride in your work, adapt to a fast-paced environment, and build lasting relationships with customers and colleagues alike, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Benefits:

Company events Dental care Extended health care Life insurance Paid time off RRSP match Store discount
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Education:

Secondary School (preferred)
Experience:

Customer Service: 1 year (preferred) Administrative experience: 1 year (preferred)
Work Location: In person

Application deadline: 2025-03-21