Job Description

About Thinkwell Shift

At Thinkwell Shift, we're on a mission to make resource conservation a way of life. We're a behaviour change company that empowers Nova Scotians to reduce their energy, water, and waste consumption by making smarter, lasting choices. Whether it's supporting homeowners with deep energy retrofits or helping them navigate financing and rebate options, we walk alongside our clients every step of the way.

Our work is rooted in connection, understanding people, guiding change, and making the energy transition feel achievable and accessible for everyone.

About the Role

We're looking for a

Customer Advisor, (Financing Navigator)

someone who thrives on solving problems, loves to talk to people, and gets satisfaction from making things clearer, easier, and more manageable for others.

In this role, you'll provide exceptional customer service over the phone and by email. You'll help homeowners understand energy efficiency upgrades, guide them through financing and rebate programs, and ultimately play a key part in helping Atlantic Canadians live more sustainably.

What You'll Do

Act as a guide for homeowners navigating energy retrofits and financing options. Respond to incoming phone calls and emails with clarity, empathy, and professionalism. Actively listen to customer needs and provide accurate, helpful information. Resolve issues quickly or escalate when necessary to ensure a smooth experience. Build strong relationships with customers by being reliable, resourceful, and kind. Maintain a working knowledge of regional/national energy efficiency programs, grants, and rebates. Collaborate with internal teams to improve customer service processes. Maintain accurate records and follow company policies and procedures.

What You Bring

1+ years of experience in customer service (phone-based experience an asset). A college diploma, university degree, or equivalent combination of education and experience. Excellent communication skills (verbal and written). A positive attitude, strong problem-solving skills, and the ability to think on your feet. Confidence working independently and as part of a supportive team. Proficiency in Google Workspace and Microsoft Office tools.

Our Core Values

We live and work by five guiding values:

Accountability:

We take ownership, learn from mistakes, and strive to grow.

Dynamic:

We adapt to change with agility and openness.

Inquisitive:

We ask questions, stay curious, and pursue understanding.

Customer-Centric:

We prioritize our clients' needs and experiences.

GRIT:

We persist through challenges with passion, courage, and resilience.

Why Work With Us?

At Thinkwell Shift, you'll be part of a dynamic, purpose-driven team that's making real change happen across the province. You'll gain meaningful experience in the growing energy efficiency sector, while developing your communication, problem-solving, and customer service skills in a supportive, hybrid work environment.

Ready to Join the Shift?

Apply now and help Nova Scotians transition toward a more sustainable future--one conversation at a time.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

Employee assistance program
Work Location: Hybrid remote in Dartmouth, NS B2Y 1C6

Application deadline: 2025-08-29
Expected start date: 2025-09-02