Job Description

Iovate is a dynamic, leading-edge nutrition company that delivers some of the highest quality, most innovative and effective active nutrition and weight management products in the world. Each of our Brands are committed to biology, science, and their own culture to assist customers in reaching their goals.

Iovate - Commited to a higher standard

Accountabilities:

• Supervise and provide leadership to a team of 5 - 15 Customer Service team members.
• Supervise order management. Including fill rates/shortages, on time delivery, must arrive by dates, preventable recalls, order corrections and timely releases.
• Support full engagement of all promotional rollouts and work with all pertinent departments in planning and execution.
• Develop and maintain on-boarding and training plans for all employees.
• Create and champion internal stagecoach process for flow behind items and new product rollouts.
• Action, maintain, update or implement customer vendor handbooks, OS&D and compliance fines.
• Conduct regular off site visits and meetings with Customers, our internal warehouses and 3PL providers
• Create and maintain customer scorecards and action plans.
• Support established internal committees for daily Business requirements.

Experience & Skillset:

• Post-Secondary Education
• Up to 5 years in a Customer Service role
• Previous leadership experience in a team lead or supervisory role.
• Must possess excellent written and verbal communication skills.
• Able to work well independently, as well as in a team environment.
• Professional, positive, outgoing and friendly disposition
• Must have excellent problem-solving skills.
• Ability to work efficiently in a fast paced, dynamic environment.
• Proficient in MS Word and Excel
• Must be detail oriented.
• Experience with MS Dynamics 365 an asset.

What We Offer:

• World class gym, fitness classes and external basketball court
• Community involvement through charitable events
• Competitive compensation package
• 100% Group Health & Dental Coverage
• Employee Assistance Program
• Company RRSP Matching
• Paid vacation & 5 personal days.
• Employee Engagement Events
• Product & Swag from our industry leading brands
• Professional career development
• Opportunities for Global career exposure without the need to relocate!

Culture:

Located in Oakville, Ontario, Canada we offer a dynamic, progressive, team based environment. We have on-site premium fitness facilities and encourage a healthy lifestyle. We also offer a comprehensive benefits package and the opportunity to grow with us. For further information please visit us at .

Iovate Health Sciences international Inc. is an equal opportunity employer and is committed to ensuring an inclusive and accessible work environment. We are committed to meeting the needs of all applicants in a timely manner and will do so by meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act and the Human Rights Code. If you require accommodations to fully participate in the recruitment and selection process, please email the Iovate Human Resources team at to make an accommodation request. Any information received relating to accommodations will be treated as confidential

We appreciate applicant interest in this position, however, due to the volume of submissions, the Iovate Human Resources team will only contact candidates selected for an interview

Iovate