Job Description

We are seeking a dynamic and customer-focused professional to join our custom window covering department. This role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure complete customer satisfaction. The ideal candidate will be comfortable working both on the sales floor and in client/commercial settings, combining excellent customer service skills with strong organizational abilities.

Skills

Prequalify leads by understanding customer needs and determining appropriate solutions. Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance. Schedule and coordinate

in-home consultations or commercial appointments

for potential customers. Measure potential clients existing windows and doors. Prepare and deliver client quotes Enter and prepare client orders in our vendors software. Prepare orders and arrange installation with the installer Provide follow-up support to customers, ensuring their satisfaction with products and services. Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed. Deliver exceptional customer service by understanding and responding to client needs promptly and effectively. Collaborate with the sales team to ensure seamless customer experience. Stay updated on product knowledge and industry trends to provide informed assistance to customers. Maintain sales floor with up-to-date samples and product literature. Comfortable entering client's homes and commercial settings Comfortable leading a department and staff in procedures

Qualifications

High school diploma or equivalent; an interior design is a plus. Experience in window coverings and vendor software Proven experience in customer service or sales support role. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Proficiency in using EAGLE systems and Microsoft Office Suite. Strong problem-solving skills and attention to detail. Flexibility to work both on the sales floor and in client/commercial sites as needed. Driver's license a must Must work Tuesday to Saturday. * Salary negotiable based on experience