Job Description

Job Summary

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Are you looking to join a stable and growing company that truly values its employees? Dayton Parts is excited to expand our team and is seeking a dedicated

Customer Service Representative II

to provide exceptional service to our diverse customer base. If you are passionate about delivering high-quality support in both English and Canadian French, and are looking to contribute to a dynamic, growth-oriented team, this is the opportunity for you!

Primary Duties

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Customer Communication:

Confers with customers via phone, email, and other communication channels to provide accurate information about products and services, and handle order processing efficiently in both English and Canadian French.

Order Management:

Assist in managing order reports, including entering, modifying, or canceling orders, ensuring all details are accurately recorded.

Customer Support:

Handle customer inquiries, complaints, or comments with professionalism, ensuring swift resolution and escalating to management when necessary.

Billing and Estimates:

Accurately determine product charges and provide cost estimates in both languages as required by customers.

Collaboration:

Work closely with the sales team and other departments to guarantee seamless and positive customer experiences.

Documentation:

Keep detailed records of customer interactions, transactions, and resolutions, ensuring all data is entered correctly in customer service software systems.

Qualifications

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Attention to Detail:

Exceptional ability to focus on accuracy and precision in all aspects of work.

Interpersonal Skills:

Strong communication skills with a proven ability to build and maintain positive relationships with customers and team members.

Organizational Skills:

Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Problem-Solving:

Strong analytical and problem-solving skills to address customer needs efficiently and professionally.

Self-Motivated:

Ability to work independently with minimal supervision while maintaining high performance and motivation.

Education / Experience

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Experience:

Minimum of

2+ years of customer service experience

is preferred, particularly in an inside sales or customer support environment.

Software Experience:

Proficiency with customer service software systems, data entry, and CRM tools.

Location:

Candidate must be based in Edmonton * Sponsorship not available for this role.