Description

Position Summary The Account Manager 2 role builds strong relationships with dealers, and exclusive manufacturer by providing outstanding customer service and support. The Account Manager 2 analyzes dealer accounts and works closely with manufacturer to support growth, avoid delinquencies, and ensure compliance to Huntington policies and requirements. Account Manager 2 provides ongoing maintenance to existing dealers and supports boarding activities within their assigned territory as required. The role serves as an excellent opportunity to build a career in either Portfolio Management, Credit, or Sales functions within the dynamic inventory finance industry.
Duties & Responsibilities:

• Credit Line Optimization: The Account Manager 2 is responsible for maintaining the credit needs of a dealer or distributor, which includes identifying, recommending, submitting, and processing credit line increases; managing order requests and credit over-lines within assigned authorities that may exceed that of a Account Manager 1, and processing dealer requests related to credit line carve outs and additional product lines.
• Account Maintenance: As the primary point of contact for the dealer, the Account Manager 2 will field dealer inquires, process exception reviews related to credit enhancements, business structural changes, dealer location changes, the follow up of financial statements, subordination and inter-creditor agreement and other credit file conditions. In addition, Account Manager 2 will process interest waivers, charge-offs, and prepare any needed communication such as default, acceleration, and termination letters to ensure that the dealer\xe2\x80\x99s account is maintained in compliance with HNB-IF policy and procedures. The Account Manager 2 may manage dealer repossessions as supervised by Portfolio Manager or Director of Portfolio .
• Processing: The Account Manager 2 will work with the processing team in Finance to ensure that the dealer\xe2\x80\x99s funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly. The Account Manager 2 will communicate with the dealer to clear any funds held in suspense, process early pay discounts, and communicate requested plan changes, inquiries and corrections via HNB-IF\xe2\x80\x99s proprietary account management systems. The Account Manager 2 will also process dealer trade in requests and refinances, and third-party payoffs using similar systems tools.
• Account Monitoring & Reporting: The Account Manager 2 will leverage the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations. The Account Manager 2 will prepare problem loan reports and work closely with Credit and Sales to manage stressed accounts.
• Communication and Coordination: As the primary point of contact with the dealer, the Account Manager 2 will champion the communication of the dealer\'s needs, issues and concerns to the appropriate manufacturer contacts, HNB-IF Sales, Finance, Credit, and Compliance teams as appropriate.
• Boarding: The Account Manager 2 will support boarding processes for their assigned dealers when required. Activities will include contacting assigned dealers for application submission, processing the application, following the application through underwriting and compliance, and preparing and sending loan documents. The Account Manager 2 will remain the primary contact for the dealer and follow through the entire process until the account is activated to ensure that HNB-IF boarding goals are achieved.
• Special Projects/Travel: Opportunity to engage in process improvement projects at the discretion of Director of Portfolio and/or Portfolio Manager. Attendance at trade shows and visits to dealers, distributors, or manufacturers may be required. Performs other duties as assigned.

Basic Qualifications:

• Bachelor\'s degree
• 5 years\' experience in customer service, account management, or credit.
• Strong verbal and written communication skills
• Ability to provide excellent customer service, with particular attention for empathy concerning the dealers\xe2\x80\x99 needs and concerns and the ability confidently discuss account performance with customers.
• Ability to analyze qualitative and quantitative data and draw conclusions to solve complex account issues or concerns
• A critical thinker with the ability to prioritize, strong attention to details and inquisitive mindset
• Thorough Knowledge of various software programs including Word, Excel and PowerPoint, and the demonstrated ability to learn and adapt new systems, analytical tools, and processes.
• Ability to effectively participate in cross functional project teams

Preferred Qualifications:

• Degree in accounting, finance, business, or economics
• Experience in Banking, Equipment / Specialty Finance, or Captive Finance industry in a customer advisory capacity.
• 1 year of experience in customer service, account management, or credit roles within inventory finance strongly preferred
• 2+ year of credit underwriting experience in Banking, Equipment / Specialty Finance, or Captive Finance industry in a customer advisory capacity.
• Good understanding of financial statements and ratios.
• Knowledge of Tableau and/or Alteryx

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law. Tobacco-Free Hiring Practice: Visit Huntington\'s Career Web Site for more details. Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position