Job Description

JOB DESCRIPTION

GENERAL INFORMATION

Job Title:

Customer Service Representative

Department:

Branch/Retail Sales - Water Division

Reports to:

Vice President Water Division

Location:

Etobicoke counter

BASIC FUNCTION

Provide exceptional customer service, assist with product selection, collaborate with other branches, and ensure timely order fulfillment and delivery. This role involves direct contact with customers, as well as collaborating with Management, Purchasing, Warehouse and Delivery staff. Flexibility to perform various tasks beyond daily responsibilities may be required.

QUALIFICATIONS

Personal Characteristics

Excellent time management.

Organized.

A "can-do" attitude.

High ethical and moral standards.

Professional appearance.

Positive, friendly demeanour.

Highly motivated, team player.

Able to work independently.

Able to demonstrate good judgement.

Possess the drive to continually learn.

Able to establish and maintain effective personal relationships.

Excellent communication skills.

Ability to convey technical information clearly and persuasively.

Strong analytical and problem-solving abilities.

Class G driver's license.

Contact

Interact, develop and maintain a network of relationships with customers and internal peers across departments.

Education

High School diploma.

Experience

Minimum 2 years in a customer service role (Trades).

Software

Proficiency with MS Office (Outlook, Excel and Word).

Familiarity of ERP software.

Considered an asset

Knowledge of Well Drilling, Groundwater, Pipe, Environmental, Geothermal and Fittings industries.

Experience in wholesale/ production/ distribution servicing trades.

Experience with Nexus ERP software.

Lift Truck driving experience and certification.

WORKING CONDITIONS

Physical Requirements

Lifting of product up to 50lbs.

Standing for prolonged periods.

MAJOR DUTIES

Customer Service

Provide superior and professional customer service via phone and in-person interactions.

Handle customer inquiries promptly and redirect calls when necessary.

Process sales orders and invoices accurately using the ERP system.

Conduct post-sales follow-ups to gather feedback and nurture relationships.

Maintain a professional store appearance and cleanliness.

Assist customers in making informed selections, provide quotes and discuss pricing issues.

Support & assist pickups and deliveries as required, ensuring timely fulfillment.

Address customer issues promptly and courteously, resolving them effectively.

Resolve delivery issues efficiently.

Process inter-branch transfers to meet customer needs for out-of-stock items.

Track and follow up on warranty items in coordination with internal resources.

Comply with

ALL

company safety guidelines and processes.

Warehouse/Delivery

Ensure accurate order picking and verify against packing slips.

Schedule and manage deliveries and report any damaged goods promptly.

Maintain a clean, safe, and organized warehouse environment.

Conduct cycle counts to ensure inventory accuracy.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits:

Extended health care Profit sharing
Ability to commute/relocate:

Toronto, ON M9W 1L4: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work Location: In person