Job Description

Ceres Terminals Canada ULC (subsidiary of SSA Marine, Inc.) is a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada's trade economy for the benefit of all Canadians. Our role in Canada's supply chain is essential. It's a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.

Ceres Terminals is seeking a

Cruise Service Representative

to join our team. This seasonal position is based at our office in

Canada Place, Vancouver

and reports to the

Lead, Cruise Services.

The Position

As a

Cruise Service Representative

, you will play a pivotal role in providing direct assistance to passengers and addressing their general inquiries while ensuring a seamless and enjoyable experience throughout their cruise journey. Responsibilities include supporting passengers during the screening process and escorting delivery personnel to designated areas. Strong communication skills, exceptional customer service, and a commitment to guest satisfaction are essential for this role.

This position is a seasonal part-time role, 20-30 hours per week, with work conducted on-site. The ability to work a flexible schedule as this position will be required to work weekends and holidays during the cruise season.

Responsibilities & Activities

Passenger Assistance: Provide comprehensive assistance and direction to passengers during their visit to Canada Place Cruise Ship Terminal. Customer Service: Serve as a primary point of contact for passengers, addressing their questions and concerns promptly, courteously, and appropriately. Information Provision: Ensure passengers are well-informed and equipped to make the most of their cruise experience. Problem Resolution: Proactively identify and resolve passenger issues, complaints, and conflicts in a professional and diplomatic manner. Collaborate with relevant companies and/or agencies to address passenger concerns promptly and effectively. Emergency Response: Demonstrate proficiency in emergency procedures and protocols, including safety drills and evacuation exercises. Act as a liaison for guests during emergency situations, providing clear instructions and reassurance as needed. Team Collaboration: Work closely with the Port Authority, Regulatory Agencies, and cruise line staff to ensure coordinated and efficient passenger support. Foster a positive and collaborative work environment conducive to exceptional guest service delivery. Administrative Tasks: Complete administrative duties such as maintaining processing guest feedback, preparing reports, and assisting with general office tasks as required.
Candidates selected for this position must undergo and successfully complete a background check conducted by Transport Canada.

Qualifications & Skills

Excellent interpersonal skills with the ability to interact effectively with passengers of diverse backgrounds and cultures. Strong communication skills, both verbal and written, with proficiency in multiple languages considered a plus. Problem-solving abilities and the capacity to remain calm and composed in challenging situations. Attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. Knowledge of cruise ship operations, destinations, and onboard facilities is advantageous. Flexibility to work irregular hours, weekends, and holidays, as required by cruise schedules. Preferred Education & Certifications: High school diploma or equivalent; additional education or training in hospitality, tourism, or a related field is preferred. Preferred Work Experience:Previous experience in customer service, guest relations, or hospitality roles, preferably within the cruise industry.

Working conditions & physical

Position requires occasional heavy lifting 50-75 pounds and operating in both an office and outside environment which may be unprotected from the elements. Significant standing, stooping, climbing, grasping, and reaching and visual acuity is required.

To Apply

If you are looking to broaden your horizon and are committed to making a difference, we'd like to meet you.

To learn more about our operations and company culture, mission, and vision, please view our website at www.ssamarine.ca

At Ceres Terminals Canada ULC (subsidiary of SSA Marine, Inc.), we acknowledge that certain applicants may bring unique expertise and skills that warrant consideration for a salary beyond the specified range. In exceptional situations, we are open to discussing such cases.

Ceres Terminals is committed to Employment Equity. We welcome and embrace applicants with diverse experiences, abilities, backgrounds and perspectives. If you have preferred pronouns, please let us know when you apply.

Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.

NOTES: This job description outlines the essential duties and qualifications expected of a Cruise Representative. Successful candidates will embody a commitment to delivering exceptional customer service and ensuring passenger satisfaction throughout their cruise experience.

Ceres Terminals Canada ULC (subsidiary of SSA Marine, Inc.) is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

Job Type: Seasonal

Pay: $23.50 per hour

Work Location: In person