Job Description

Job Title: Crisis Support Worker, Mental Health programJob Posting # CCRRT-MH-001/2022-23Date Posted: June 7, 2022Reports to: Director of OperationsPosition Type: 2 positions. Full time Contract(1 year)Date Closed: Open until FilledAbout Organization: Punjabi Community Health Services (PCHS) is a pioneer community-based not for profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 31 years by providing services in addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited. PCHS is a 2SLGBTQ sensitive organization.About Position: The Clinicians' Crisis Rapid Response Team (CCRRT) will collaborate with other members of the multidisciplinary team to support individuals in crisis due to severe mental illness. This role will include triaging calls over the crisis line to being mobile out in the community, conducting risk and safety assessments, mental status examinations, giving support, and developing follow-up plans for clients in the community. Follow-up may include brief monitoring/support, referral to appropriate community organizations/support networks or collaboration with existing supporting organizations. Risk mitigation and prevention of ongoing or future crisis are the program's goals. This is a full-time one-year contract position with rotational shifts of 12 hours each.Qualifications:

• University Degree in Social work, BSc. Nursing, a degree in occupational therapy.
• Must be a Regulated Health Professional and adhere to standards of practice as per the designated regulatory body.
• Minimum 3 years of experience working in acute mental health sector, preferably in the community.
• Experience with crisis intervention techniques and theory-based practice in working with seriously mentally ill, including a good understanding of the Mental Health Act and DSM V as it relates to crisis.
• Knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention.
• Experience intervening effectively in clinical situations requiring the management of disturbed behavior.
• Comfortable working on the phone and in person in potentially high-risk and stressful situations.
• Ability to work with clients of diverse cultural and social backgrounds.
• Commitment to staying current on relevant legislation, best practices, research, policies, and procedures including ongoing professional development.
• Comfortable lifting and carrying objects up to 10lbs and sitting for long periods
• Knowledge of family and social systems.
• Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community, including the ability to work with police, court system, inpatient and outpatient mental health systems.
• Understanding of the basic use of psychotropic medications, psychiatric diagnosis and formulation of the mental health assessment for a diverse age group and population.
• Able to function well under pressure and in a fluid environment.
• Demonstrated ability to use computer programs for data entry for assessments.
• Familiarity with Commission of Accreditation Rehabilitation Facilities (CARF) International standards is an asset.
• Familiarity with Cloud technology and Share-Point is an asset
• Excellent oral and written communication, organizational and problem solving skills
• Strong interpersonal skills, be able to work independently and within a team
• Ability to communicate effectively (written and verbal), including presentation skills

Excellent working skills in MS Word, Excel, PowerPoint, internet and emailRequirements:

• Valid driver's license, regular access to a vehicle with valid insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Current CPR and First-Aid certification
• Vaccines (COVID-19 and others) are a job requirement unless you have an exemption on a medical ground under the Ontario Human Rights Code.
• Fluency in Punjabi, Hindi and Urdu languages is requirement.
• Must be a Regulated Health Professional and adhere to standards of practice as per the designated regulatory body.

Key Responsibilities:

• Provide immediate crisis line response, initial triage, crisis stabilization and development of intervention plans.
• Provide needed assistance and follow-up post-crisis with telephone check-ins, mobile crisis response, or connect clients to appropriate follow-up agencies/networks.
• Conduct risk and safety assessments, mental status examinations, promote healthy coping strategies and assist in developing follow-up and safety plans for clients in the community
• Work side by side in 'ride along' with police officers and other crisis support workers in completing mobile crisis intervention assessments.
• Work inside the 911 police Communications Centre to accept diverted calls in need of mental health and addiction crisis services
• Form collaborative relationships with partnership colleagues and strong partnerships with hospitals, law enforcement agencies, and mental health and social service agencies to build an effective delivery of crisis service in the community.
• Assist in identifying and developing goals towards understanding the prevention, treatment, and rehabilitation of individuals with mental illness and addiction concerns.
• Participate in agency and community meetings, committees and workgroups as requested by the manager.
• Utilize their sound working knowledge of resources, partnerships and working relationships and participate in ongoing professional development and supervision around crisis work.
• Assist in identifying and developing goals towards understanding the prevention, treatment and rehabilitation of individuals with mental illness.
• Attend and actively participate in team meetings and other client-related meetings and program meetings as required
• Maintain appropriate record-keeping/documentation and client files and statistical and outcome measurement tools as PCHS policies and procedures require.
• Participate in agency and community committees and working groups as requested by Supervisor.
• Work effectively and collaboratively with program teams, internal and external to PCHS
• Assist with the development, implementation and evaluation of the program
• Other related duties as assigned.

Organizational Responsibilities:

• Actively contribute to the mission, vision and values of PCHS
• Follow the organizational Code of Ethics and professional standards of your certification and your position in the organization
• Adhere to the policies and procedures of your program(s) and organization
• Perform the duties outlined in this job description
• Contribute in a positive way to the overall success of the program and organization
• Participate in the establishment of program goals and objectives and set service priorities based on it
• Demonstrate a positive and professional attitude when representing the organization in the community
• Actively encourage the involvement and empowerment of clients/ survivors
• To follow the direction of the Joint Health, Safety & Wellness Committee in compliance with the Occupational Health and Safety Act (OHSA)

Work Hours: 12-hour shifts on a rotational schedule; overnights, weekends and public holidays work is required; the employee will often be working in potentially high-risk and stressful situations.Local travel by car in the community and to the client's home is required.Position to commence: July 2022Please submit your resume to the Hiring Committee.PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview.PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources.Job Type: Full-timeSalary: $68,000.00-$78,000.00 per yearBenefits:

• Dental care
• Employee assistance program
• On-site parking
• Vision care
• Wellness program

Schedule:

• 12 hour shift

Ability to commute/relocate:

• Brampton, ON: reliably commute or plan to relocate before starting work (required)