Job Description

Crew Solution ConsultantCompany: Jeppesen CanadaJob ID: 00000430194Date Posted: 2024-06-21Location: CAN - Montreal, Canada Qualifications:Jeppesen Canada, a Boeing Company, is seeking a highly skilled and motivated Crew Solution Consultant to join our Solution Consulting team in Montreal, Quebec.The Solution Consulting team within the Digital Aviation Services (DAS) organization is looking for new colleagues to solve customer problems with DAS software solutions in the Crew and Network Operations domains. This position is responsible for supporting our sales teams by providing strong value propositions to address our customer\xe2\x80\x99s challenges and providing world-class support to our DAS stakeholders. Key to this position is understanding aviation customer needs, pain points, and business processes and translating these into business solutions. We do expect candidates that are highly motivated with the desire to excel and become experts in DAS products and the value they bring to our customers.Position Responsibilities:Delivers technical support to sales engagements by focusing on product value propositions for our Crew and Network Operations solutions.Analyzes customer business processes, identifies customer pain points and proposes recommended improvements through our product offerings.Presents and demonstrates technical system abilities and benefits of DAS products.Identifies tangible & nontangible benefits and complies this information into key performance indicators that drives a strong business case for our customers.Leads, plans and execute consulting studies, proof of concepts and/or benchmarks in a team environment.Assists in the identification of future sales opportunities (leads).Identifies and communicates product enhancement opportunities to product owners.Represents the organization as the prime technical contact on projects and at industry conferences.Global travel to airline customers (~25%) primarily in North & South America.This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team\xe2\x80\x99s discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status.Basic Qualifications (required skills and experience):5+ years of experience working with commercial airline operations within the crew planning & management domain.Ability to map customers business processes to product capabilities.Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and end users.Ability to identify, understand and analyze complex system problems.Must be legally able to work in Canada.Individual must not pose a risk for safeguarding of controlled goods.Preferred Qualifications (Desired Skills/Experience):Spanish and/or Portuguese speaker is valuable.Deep knowledge of crew resource planning, pilot training planning, and/or crew scheduling is highly advantageous.Product knowledge of DAS solutions such as Jeppesen Manpower Planning and/or Jeppesen Crew Tracking.Experience in a technical presales (sales engineering) role.A degree in Computer Science/Information Technology, Engineering, Administration, Science & Technology or equivalent.Excellent communication skills (verbally and written) in proposal preparation and presentations.Creative problem-solving capability, strong analytical and listening skills.Business process analysis.A genuine interest in meeting and helping our customers.Ability to interact with different cultures and at different levels within an organization with ease.Typical Education and Experience:Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years\' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years\' related work experience, Master+7 years\' related work experience, 13 years\' related work experience, etc.).Relocation:Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Additional Information:This requisition is for a locally hired position in Canada. The employer is Jeppesen Canada. Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.Please also submit a CV or resume written in English.Applications for this position will be accepted through July 7th 2024.(NOTE: Le g\xc3\xa9n\xc3\xa9rique masculin est utilis\xc3\xa9 sans discrimination et uniquement dans le but d\xe2\x80\x99all\xc3\xa9ger le texte.)Jeppesen Canada, une entreprise de Boeing, est \xc3\xa0 la recherche d\xe2\x80\x99un(e) Consultant(e) en solutions d\xe2\x80\x99\xc3\xa9quipage (Crew Solution Consultant) afin de compl\xc3\xa9ter son \xc3\xa9quipe de conseil en solutions \xc3\xa0 Montr\xc3\xa9al, Qu\xc3\xa9bec.L\xe2\x80\x99\xc3\xa9quipe de conseil en solutions au sein de l\xe2\x80\x99organisation Digital Aviation Services (Service d\xe2\x80\x99aviation num\xc3\xa9rique, DAS) est \xc3\xa0 la recherche de nouveaux coll\xc3\xa8gues pour aider les clients \xc3\xa0 r\xc3\xa9soudre leurs probl\xc3\xa8mes avec les solutions logicielles DAS dans le domaine des Op\xc3\xa9rations d\xe2\x80\x99\xc3\xa9quipage et de r\xc3\xa9seau (Crew and Network Operations). La responsabilit\xc3\xa9 de ce poste est de soutenir nos \xc3\xa9quipes de vente en apportant des propositions pour r\xc3\xa9pondre aux d\xc3\xa9fis auxquels font face nos clients et de fournir un soutien optimal \xc3\xa0 nos parties prenantes DAS. Le point le plus important de ce poste est la compr\xc3\xa9hension des besoins des clients dans le domaine de l\xe2\x80\x99aviation, des points probl\xc3\xa9matiques et des processus op\xc3\xa9rationnels pour les transformer en solutions commerciales. Nous attendons des candidats motiv\xc3\xa9s qui veulent exceller pour devenir des experts dans le domaine des produits DAS et apporter une valeur ajout\xc3\xa9e \xc3\xa0 nos clients.Responsabilit\xc3\xa9s du poste :Fournir une assistance technique pour l\xe2\x80\x99engagement des ventes en se concentrant sur les propositions de valeur pour nos solutions d\xe2\x80\x99Op\xc3\xa9rations de l\xe2\x80\x99\xc3\xa9quipage et du r\xc3\xa9seau (Crew and Network Operations).Analyser les processus op\xc3\xa9rationnels des clients, identifier les points probl\xc3\xa9matiques et proposer des recommandations d\xe2\x80\x99am\xc3\xa9lioration gr\xc3\xa2ce \xc3\xa0 notre offre de produits.Pr\xc3\xa9senter et d\xc3\xa9montrer les capacit\xc3\xa9s techniques et les avantages apport\xc3\xa9s par les produits DAS.Identifier les avantages tangibles et intangibles pour compiler ces informations dans des indicateurs cl\xc3\xa9s de performance afin de fournir une analyse de rentabilisation solide \xc3\xa0 nos clients.Diriger, planifier et ex\xc3\xa9cuter des \xc3\xa9tudes de conseil, des preuves de concept et/ou des \xc3\xa9valuations des performances au sein d\xe2\x80\x99une \xc3\xa9quipe.Assister l\xe2\x80\x99identification de futures opportunit\xc3\xa9s de ventes (prospects).Identifier et communiquer des opportunit\xc3\xa9s d\xe2\x80\x99am\xc3\xa9lioration de produit aux propri\xc3\xa9taires de ces produits.Repr\xc3\xa9senter l\xe2\x80\x99entreprise en tant que principal contact technique pour les projets et lors de conf\xc3\xa9rences sur les secteurs de l\xe2\x80\x99industrie.D\xc3\xa9placements commerciaux pour les compagnies a\xc3\xa9riennes dans le monde entier (~25 %), principalement en Am\xc3\xa9rique du Nord et du Sud.Ce poste est hybride. Cela signifie que le candidat s\xc3\xa9lectionn\xc3\xa9 devra effectuer une partie du travail sur place dans l\xe2\x80\x99un des lieux \xc3\xa9num\xc3\xa9r\xc3\xa9s. Cela rel\xc3\xa8ve de la discr\xc3\xa9tion de l\xe2\x80\x99\xc3\xa9quipe d\xe2\x80\x99embauche et pourrait potentiellement changer \xc3\xa0 l\xe2\x80\x99avenir.L\xe2\x80\x99employeur ne parrainera pas les candidats pour obtenir un statut de visa d\xe2\x80\x99emploi.Qualifications de base (comp\xc3\xa9tences et exp\xc3\xa9rience requises) :5 ans ou plus d\xe2\x80\x99exp\xc3\xa9rience de travail dans les op\xc3\xa9rations des compagnies a\xc3\xa9riennes commerciales dans le domaine de la planification et de la gestion des \xc3\xa9quipages.Capacit\xc3\xa9 \xc3\xa0 mettre en correspondance les processus commerciaux des clients avec les capacit\xc3\xa9s des produits.D\xc3\xa9velopper et entretenir des relations et des partenariats avec les clients, les parties prenantes, les pairs, les partenaires et les utilisateurs finaux.Capacit\xc3\xa9 \xc3\xa0 identifier, comprendre et analyser des probl\xc3\xa8mes complexes li\xc3\xa9s aux syst\xc3\xa8mes.Doit \xc3\xaatre l\xc3\xa9galement autoris\xc3\xa9(e) \xc3\xa0 travailler au Canada.L\xe2\x80\x99individu ne doit pas repr\xc3\xa9senter un risque pour la s\xc3\xa9curit\xc3\xa9 des biens contr\xc3\xb4l\xc3\xa9s.Qualifications pr\xc3\xa9f\xc3\xa9rentielles (comp\xc3\xa9tences/exp\xc3\xa9rience souhait\xc3\xa9es) :La ma\xc3\xaetrise de l\xe2\x80\x99espagnol et/ou du portugais est particuli\xc3\xa8rement appr\xc3\xa9ci\xc3\xa9e.Une connaissance approfondie de la planification des ressources humaines, de la planification de la formation des pilotes et/ou de la planification des \xc3\xa9quipages est privil\xc3\xa9gi\xc3\xa9e.Une connaissance des solutions DAS, tels que la planification Manpower de Jeppesen et/ou le suivi des \xc3\xa9quipages Jeppesen (Crew Tracking).Une exp\xc3\xa9rience de travail en pr\xc3\xa9vente technique (g\xc3\xa9nie de la vente).Un dipl\xc3\xb4me en informatique/technologies de l\xe2\x80\x99information, ing\xc3\xa9nierie, administration, sciences et technologies ou \xc3\xa9quivalent.D\xe2\x80\x99excellentes capacit\xc3\xa9s en mati\xc3\xa8re de communication (\xc3\xa9crite et orale) pour la pr\xc3\xa9paration et la pr\xc3\xa9sentation de propositions.Des capacit\xc3\xa9s de r\xc3\xa9solution de probl\xc3\xa8mes cr\xc3\xa9atives et de fortes comp\xc3\xa9tences d\xe2\x80\x99analyse et d\xe2\x80\x99\xc3\xa9coute.Analyse des processus op\xc3\xa9rationnels.Une r\xc3\xa9elle envie de rencontrer et d\xe2\x80\x99aider nos clients.La capacit\xc3\xa9 d\xe2\x80\x99interagir facilement avec des personnes de cultures diff\xc3\xa9rentes et \xc3\xa0 diff\xc3\xa9rents niveaux hi\xc3\xa9rarchiques au sein d\xe2\x80\x99une organisation.Formation et exp\xc3\xa9rience typiques :Formation/exp\xc3\xa9rience g\xc3\xa9n\xc3\xa9ralement acquise au terme d\xe2\x80\x99une formation technique sup\xc3\xa9rieure (baccalaur\xc3\xa9at, par exemple) et g\xc3\xa9n\xc3\xa9ralement 9 ann\xc3\xa9es ou plus d\xe2\x80\x99exp\xc3\xa9rience professionnelle pertinente ou une combinaison \xc3\xa9quivalente de formation technique et d\xe2\x80\x99exp\xc3\xa9rience (doctorat + 4 ann\xc3\xa9es d\xe2\x80\x99exp\xc3\xa9rience professionnelle pertinente, ma\xc3\xaetrise + 7 ann\xc3\xa9es d\xe2\x80\x99exp\xc3\xa9rience professionnelle pertinente, 13 ann\xc3\xa9es d\xe2\x80\x99exp\xc3\xa9rience professionnelle pertinente, etc.)D\xc3\xa9m\xc3\xa9nagement :L\xe2\x80\x99aide au d\xc3\xa9m\xc3\xa9nagement n\xe2\x80\x99est pas un avantage n\xc3\xa9gociable pour ce poste. Les candidats doivent habiter dans la r\xc3\xa9gion imm\xc3\xa9diate ou d\xc3\xa9m\xc3\xa9nager \xc3\xa0 leurs frais.Informations suppl\xc3\xa9mentaires :Cette demande concerne un poste \xc3\xa0 recrutement local au Canada. L\xe2\x80\x99employeur est Jeppesen Canada. Les candidats doivent \xc3\xaatre l\xc3\xa9galement autoris\xc3\xa9s \xc3\xa0 travailler au Canada. Les avantages sociaux et la r\xc3\xa9mun\xc3\xa9ration sont d\xc3\xa9termin\xc3\xa9s par le Canada et ne font pas partie de la masse salariale de Boeing aux \xc3\x89tats-Unis. Il ne s\xe2\x80\x99agit pas d\xe2\x80\x99une mission d\xe2\x80\x99expatriation.Veuillez \xc3\xa9galement soumettre un curriculum vitae (CV) r\xc3\xa9dig\xc3\xa9 en anglais.Les candidatures pour ce poste seront accept\xc3\xa9es jusqu\'au 7 juillet 2024.Boeing is the world\'s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.Relocation: No relocation availableExport Control Requirement: Not an export control positionSafety Sensitive: This is not a safety sensitive positionContingent Upon Award Program This position is not contingent upon program awardExperience Level: Individual Contributor - 4Job Type: RegularJob Code: GN31I4 (G42)

Boeing