Job Description

Crew Control Specialist






About Us:

Sunwing Vacations Group is home to North America\xe2\x80\x99s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group\xe2\x80\x99s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose \xe2\x80\x9cpassionate people making vacation dreams come true\xe2\x80\x9d.
The Opportun i ty:


Under Sunwing Vacations, we are looking for a Crew Control Specialist to join us in making vacation dreams come true. As the Crew Control Specialist you will monitor the flight operation to ensure safe and effective implementation of operational changes. The position reports to the Crew Control Manager and will be located in Toronto, ON.


What You\xe2\x80\x99ll Do:

• The Crew Control Specialist is responsible for monitoring the status of flights and crew during daily operations.
• While on duty, the position reports to the Crew Control Manager for operational requirements and delegates the workload of the Crew Schedulers.
• The incumbent will be responsible for complex schedule changes and recovery plan implementation above the scope of the Crew Scheduler.
• Organize and delegate workload for Crew Schedulers to ensure the timely staffing of flights, checklist items are being completed, and other obligations are being met.
• Review work to ensure departmental compliance including spot checking the validation report, monitoring the irregularities screen, and following up with Crew Schedulers.
• Monitor daily flights for delay potential, set up delays in the system, and ensure notifications to crew are being completed.
• Advise and instruct Crew Schedulers of corrections when errors are identified.
• Advise Crew Control Manager of continuous performance issues.
• Escalate and communicate operational issues to Crew Control Manager as required.

What You\xe2\x80\x99ll Need:

• Experience in Crew Scheduling operations and procedures.
• Experience applying labour agreements in an operational setting.
• Thorough knowledge of the Canadian Aviation Regulations relating to Airline Operations (Division III)
• Demonstrated experience applying CARs in an operational setting.
• Strong organizational and communication skills.

W hat We Offer:

• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Caf\xc3\xa9 with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.


Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca