Job Description

tentree is a lifestyle apparel company based out of Vancouver, Canada that plants ten trees for every item purchased. By combining social and environmental consciousness with apparel, we empower our customers to have a direct impact on saving the planet through intentional purchasing.
As tentree’s wholesale business continues to grow at an exciting pace, we find ourselves in need of a talented Credit Manager to oversee the Accounts Receivable and Credit Management functions of the business. Reporting to the Controller, the Credit Manager will be accountable for building processes and controls that facilitate the speed of collections, maintaining regulatory compliance, and reducing the risk of bad debts. This opportunity requires working with other internal cross functional teams, most notably, the Sales and Operations teams. The Credit Manager will provide the information necessary to arm Sales Reps with payment terms and credit limits in advance of a selling season and will serve as the gatekeeper for releasing orders based on the payment track record of a customer.

What will you be doing?

Credit Management

• You will determine customer credit limits and payment terms utilizing credit tools (e.g. SICA, Dun & Bradstreet, Financial Information, credit references, historical payment track record, etc.)
• You will manage the Accounts Receivable insurance policy in conjunction with tentree’s CFO
• You will reduce collection issues on a semi-annual basis by reviewing customer terms, payment history and credit limits
• You will serve as gatekeeper on order releasing when customers exceed credit limits and/or payment terms
• You will work cross-functionally with the Sales and Operations teams to address customer service issues related to this practice
• You will build and maintain credit management policies and controls that reduce risk

Invoice and Collections Management

• You will manage the orders-to-invoice pipeline and the prioritization of collections in aged Accounts Receivable so that transactional KPIs are upheld, whilst ensuring accuracy and customer satisfaction
• You will provide ongoing guidance, leadership, and direction to direct reports issuing invoices and accepting payments. In addition, you will serve as liaison of information to the greater Company
• You will be accountable for reduced payment delinquency and responsible for enlisting the efforts of sales and senior management where necessary to accelerate and elevate the collections process
• You will prepare weekly and monthly reports and will provide commentary on trends, activity, and account status to upper management
• You will build and maintain invoicing collections related policies and controls that reduce risk to tentree
• You will work alongside the Controller to finesse internal controls relating to the order-to-cash business cycle
• Other ad-hoc projects, as needed

People Leadership

• You will manage a small team responsible for invoicing and accepting payments
• You will serve as the main point of contact with wholesale customers when it comes to mission critical collections and credit management conversations

Requirements Professional Requirements:

• Certified Credit Professional “CCP” certification (preferred)
• Post-Secondary Degree in Business, Accounting or Finance (preferred)
• Intermediate/advanced in Excel (pivot tables, VLOOKUP's, etc.)
• Experience using an ERP (Netsuite preferred)
• Experience with A/R insurance tools (EDC, Euler Hermes, SICA, Duns, etc.)
• Experience with collections software considered a plus (e.g. Invoiced, Versapay, etc.)
• Experience with collections management and the establishment of credit limits and payment terms
• Understanding of the order to cash business cycle in a wholesale environment
• Strong communication skills, ability to have difficult collections conversations with customers and negotiate a successful outcome

Personal Strengths:

• Excellent interpersonal and communication skills, with the ability to build relationships cross-functionally as well as with external stakeholders
• Extremely organized, detail oriented and takes pride in quality work
• Analytical and strong excel skills
• Proven ability to prioritize and handle multiples task in a time sensitive manner
• Comfortable in a fast pace, high growth environment
• A strong business acumen

Benefits

• Extended healthcare plan
• Generous paid days off
• Ability to work from home with flexible hours
• Opportunities for training and development
• Employee discounts
• Discretionary bonus

tentree is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment is decided on the basis of qualifications, merit, and business needs.