At Neo, we\xe2\x80\x99re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We\xe2\x80\x99re working everyday to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We\xe2\x80\x99re creating a seamless digital experience with modern day features you\xe2\x80\x99ve come to expect. Neo provides innovative, personalized and accessible mortgage solutions to customers that take the stress out of home ownership.
Backed by world class investors, we\xe2\x80\x99ve raised $299M and are one of a few Canadian tech companies that have reached \xe2\x80\x98unicorn\xe2\x80\x99 status - valued over $1B. Check out the full story here.
The Role: As a Credit Manager, you\xe2\x80\x99ll provide guidance to a team of Mortgage Underwriters who approve mortgages originating from various channels. You\xe2\x80\x99ll ensure the success of the team through coaching, planning, QA, and making sure the needs of internal stakeholders are met. If you love a fast paced environment where growth is constant, you\xe2\x80\x99ll fit right in with this team!
What You\xe2\x80\x99ll be Doing:
Risk

• Evolving our Quality Assurance practice in a scalable way
• Working with Neo\xe2\x80\x99s Risk teams to ensure continued compliance
• Adhering and holding your team accountable to Neo\xe2\x80\x99s Residential Underwriting guidelines
• Reviewing credit exceptions for continuity and mitigation
• Providing feedback to team members on deals that do not balance external stakeholder standards with Neo\xe2\x80\x99s standards

People

• Owning service levels and monitoring deal volumes while assuring quality
• Providing solutions to escalated deals
• Ensuring KPI\xe2\x80\x99s are met
• Motivating and coaching team members to assist them in exceeding their objectives

Process

• Creating, implementing, and evaluating procedures to increase team productivity and efficiency
• Approve/Authorize transactions, exceptions, and escalations within designated limits
• Accountability to errors and oversights by team members with a strong understanding of the impacts this holds on the business
• Keeping internal and external stakeholders up to date on regulatory changes

Who we are looking for:

• You have 10+ years of lender residential mortgage underwriting experience
• You have exercised approval authority at a senior level in a high-volume environment
• You\xe2\x80\x99ve proven your leadership skills through previous experience in a team leader or management position
• You\xe2\x80\x99ve demonstrated training and coaching skills to support team member development
• You possess the ability to manage group dynamics and motivate staff toward common goals
• You\xe2\x80\x99re able to adapt your team to constantly changing volumes
• You have an in-depth understanding of the Canadian residential mortgage industry and associated government legislation
• You have a detailed working knowledge of real estate and covenant assessments, legislation, and land title systems in all provinces
• You understand the needs that drive a commissioned sale force
• You work well under pressure caused by high volumes and tight turnaround times and can make quick, accurate decisions. You think quickly on your feet
• Mitigating risk on every single file is huge. You are accountable for the risks associated with these deals.
  

About applying with us: At Neo, you\xe2\x80\x99ll be working with industry-leading technology that changes the way we live and redefines Canada\xe2\x80\x99s financial future. It\xe2\x80\x99s a serious deal, and we\xe2\x80\x99re building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian\'s life. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We\xe2\x80\x99re a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies. Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.