Job Description

About Engage Building Products

Engage Building Products is a North American leader in architectural aluminum trim systems and building envelope innovation. Headquartered in Calgary, Alberta, we manufacture and distribute high-performance products for lap siding, panel systems, and aluminum composite materials (ACM) across Canada and the United States.

Our continued growth and innovation have created an exciting opportunity for a skilled Credit Controller to join our finance team and help strengthen the company's financial health through effective credit management and customer relationship oversight.

Position Overview

The Credit Controller is responsible for managing and enforcing the company's credit policies, monitoring customer accounts, ensuring timely payments, and minimizing aged debt. This role requires a balance of financial acumen, communication finesse, and analytical insight to maintain positive cash flow while building strong relationships with customers and internal teams.

The ideal candidate is proactive, detail-oriented, and confident in negotiating outcomes that align with both customer relationships and company objectives.

Key Responsibilities

Monitor and manage customer accounts to identify and address overdue payments. Conduct credit checks for new and existing customers to assess financial risk. Communicate with customers via phone and email to collect outstanding invoices in a professional and tactful manner. Allocate and reconcile payments accurately across customer accounts. Prepare weekly and monthly aged debt reports for management review. Collaborate with sales and finance teams to resolve billing discrepancies or disputes. Negotiate and manage repayment plans when necessary. Maintain detailed, accurate records of communications and actions taken on all accounts. Recommend accounts for escalation or legal action as appropriate. Ensure compliance with company credit and financial control policies.
Qualifications

1-3 years of experience in credit control, accounts receivable, or a similar finance role. Solid understanding of accounting principles and financial processes. Strong communication and negotiation skills with a professional phone and email manner. Excellent attention to detail and organizational skills. Proficiency in Microsoft Office, particularly Excel, and familiarity with accounting software.
Preferred:

Experience working within an ERP environment (Microsoft Dynamics GP, Business Central, SAP, Oracle, NetSuite, or QuickBooks). Knowledge of credit risk assessment and analysis. Relevant finance or accounting certification (e.g., CPA, CMA, or diploma in accounting).
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Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Work Location: In person