Job Description

JELD-WEN is currently seeking a Credit & Collection Supervisor to join our growing team.
The Credit and Collection (CCD) Supervisor will be responsible for overseeing all credit and collection efforts for the assigned region(s) and/or customers, which includes determining the credit worthiness of customers while minimizing the company's financial exposure and losses. The Supervisor will be required to work closely with the customer and all pertinent JELD-WEN groups and provide regular reporting. This position will report to a CCD Manager or to the Director of Credit - North America depending on assignment and will have one or more direct reports.
Essential Duties and Responsibilities:

• Comply with company Credit & Collections Policy & Procedures
• Manage and maintain customer data management, regional assignment
• Manage and maintain customer credit & collection files, reginal assignment
• Assist with financial reviews to determine the credit worthiness and viability of the customer's assigned
• A/R reporting/stats: daily, weekly, monthly, quarterly & annually
• Supervise credit and collection personnel (approx. 1-4)
• Assist CCD Manager to secure company exposure via all forms of security: Liens, Bonds, Guarantees & PMSI/PMSA and LCs, etc.
• Establish and maintain strong working relations with cross-functional teams and customers
• Assist with Bankruptcies, Foreclosures, Receiverships and Collection Litigation matters
• Provide quarterly and annual staff Performance Evaluations
• Assist with ERP (or other application) projects, implementation, training, and on-going maintenance

Qualifications:
Required:

• Proficient in computer software office programs and other ERP systems
• Great Customer Service skills are a must
• Must be highly motivated, organized and detail oriented
• Must have the ability to multi-task and handle high volume in fast paced environment
• Must have at min. 5 years of Credit and/or Collection experience
• Associate's degree in business, finance, accounting, or equivalent on the job training.
• Leadership & Management experience
• Bilingual: Plus (*a requirement for some regions)

Advances Skills:
Desired but not required:

• Advanced Excel and/or SAP (or other ERP systems)
• General knowledge and/or experience in Credit & Collection Law: Contracts, Bonds, Liens, PMSI and Bankruptcy
• Bachelor's degree in business, finance, or accounting
• Professional Credit & Collection designation
• Credit & Collection Legal experience
• Manufacturing industry experience
• Big Box retail collection experience
• Builder/Construction collection experience

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About JELD-WEN Holding, Inc.
JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI(TM) in North America, and Swedoor and DANA in Europe. For more information, visit or follow .
JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.
What We Offer
Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.
JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.
JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.