Creaform Technical Support Agent, Customer Service (m/f/d)
Levis, QC, Canada
Job Description
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You you want to work for an international company with a worldwide reputation?
This is the perfect opportunity! Creaform needs you and your organizational skills to support the technical support department in the repair requests of our scanners for our customers.
You will also ensure the follow-up and progress of these files in order to offer an outstanding customer experience.
Jocelyn, your future manager, is known for his organization and his ability to listen. He has been working for Creaform for nearly 15 years. He started as an application engineer and then moved on to management positions.
To succeed and progress in your career, Jocelyn will accompany you with :
- An excellent welcome and an efficient integration process;
- Access to continuous training;
- Support to ensure your development.
Here is what we offer you :
- Diversity and complexity of projects in a multitude of industries;
- Ongoing training to support your career progression;
- Recognition of your ideas, regardless of your level of education or position;
- A caring environment that encourages personal and professional growth;
- Diversity and inclusion: there is no one-size-fits-all thinking;
- Wide range of benefits: competitive salary, group insurance, RRSP with employer contribution, competitive vacation policy, employee and family assistance program, telemedicine, flexible working conditions.
We work hard, but we have a lot of fun! We have fun with sports, parties, themed events and more.
What does a typical project look like on your new team?
- Coordinate Return Merchandise Authorization (RMA) for the Americas repair center;
- Administer the loaner equipment pool for the Americas territory:
- Manage equipment loans for our customers and resellers;
- Manage the return of equipment for preventive calibrations, repairs and replacements;
- Ensure that the material necessary for the use of the equipment is available on the customer portal;
- Optimize and ensure sound management of the fleet;
- Welcome new customers and resellers via telephone "onboarding", in addition to managing their access to the customer area;
- In collaboration with the technical support team :
- Provide first level support to Creaform\'s customers, both by phone and by email.
Some aspects that will facilitate your integration at Creaform :
- You have a strong interest in customer service;
- You are organized and have an eye for detail;
- You speak English fluently and you even have some knowledge of Spanish;
- You master a computer operating system (Excel) and you know a CRM (Salesforce).
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Job Detail
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Job IdJD2145903
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLevis, QC, Canada
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EducationNot mentioned