Job Description

Technical Support Agent – IT


Permanent position

Position to fill 1
Code IT22-04

The place of work is in Nunavik

Deadline to apply SEPTEMBER 3, 2022

The normal work schedule is on a rotation of 6 weeks paid i.e., 3 weeks worked (77 hours per week, 7 days a week) followed by 3 weeks paid to rest.

Privileges & benefits

• A competitive salary including Bonuses and a full range of social benefits (Parking provided, insurance, generous pension plan, telemedicine, EAP etc.)
• Opportunities for learning and a career advancement.
• A work environment known to be Friendly, Devoted and Significant.

Your responsibilities

Under the supervision of the IT supervisor, the technical agent will:

• Provide technical support to users.
• Diagnoses and treats incidents by telephone and remotely from users on the various sites.
• Follow up on requests with users.
• Provides support to users on getting started with equipment and software.
• Support and maintain the fleet of computers and mobile devices.
• Participate in continuous improvement, expansion, and maintenance projects for the IT department.
• Participate in the testing and maintenance of the infrastructure for the disaster recovery system.
• Writes procedural reports.
• Meet the requirements and recommendations in terms of health and safety of the company.
• Performs other related tasks associated with this position.

Profile

• Professional Diploma (DEP) or a Diploma College diploma (DEC) in of Computer Studies;
• Minimum of two (2) years of relevant experience related to the job.
• Experience working in a Windows 10 Active Directory environment.
• In-depth knowledge of the Microsoft Office 2019/365 suite.
• Excellent ability to communicate with clients.
• French / English bilingualism (spoken and written) essential.

Nice to have

• A+ Certification
• Computer networks (LAN / WAN, VPN)
• Knowledge of Guide TI, AutoCad

Aptitudes

• Work with a diverse and multicultural team.
• Autonomy, dynamism, positivity, respect, team spirit and versatility.
• Ability to work under pressure and maintain good interpersonal relationships.

The masculine is used for the sole purpose of lightening the text and designates both the feminine and the masculine.
Only the selected candidates for an interview will be called.