Job Description

*This position would be hybrid with 1-2 days in the office or fully remote for the right candidate. The position may require weekend shifts if the client requires change in the future. We would allow the right candidate to work from home full-time if they are not Sherwood Park area based, with the exception of training.* A corportate travel consultant fulfills Travel customers\' travel-related requests in airline ticketing arrangements, hotel accommodations, and car rentals to result in maximized efficiency for the client. Provides exceptional customer service and support to Gemstone Travel\'s clients through the communication of travel-related information while maintaining Company Values. Putting Customers First Our clients are at the heart of our business and we will meet or exceed their expectations at every opportunity Living Above the Line We know when to take ownership, accountability and responsibility and will do so, regardless of the outcome Embracing Diversity We are proud to have Gems with diverse backgrounds and will always promote inclusivity Delivering Courageous Innovation We will be curious and inquisitive in the pursuit of enhancing our products, services and relationships Enabling Growth We will help our Gems grow professionally and ensure they are happy at work by fostering a respectful, empowering and fun environment Giving Thanks We will live in gratitude for our opportunities and be authentic and vulnerable with our Gems and clients Responsibilities
\xc2\xb7 Receives and prioritizes travel requests from our internal software, email and telephone calls \xc2\xb7 Consults published and computer sources to analyze and evaluate commercial rates, lowest logical airfare, times, routings, and private fare options where applicable, including where a combination of charter & commercial flights may be the best option \xc2\xb7 Books reservations for air travel, hotel and car rentals \xc2\xb7 Accurately issue and exchange flight tickets \xc2\xb7 Serves as general resource for clients, and researches problems to resolve issues \xc2\xb7 Promotes suppliers that match the client\'s travel program policies and negotiated contracts. Applies discount programs appropriately \xc2\xb7 Moves market share and promotes Gemstone Travel\xe2\x80\x99s Business Travel contracts \xc2\xb7 Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately \xc2\xb7 Builds and maintains client profiles, ensuring special requests are included when applicable \xc2\xb7 Monitors, sorts and actions GDS queues continually throughout the day to maintain quality control \xc2\xb7 Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to CIRYS requests, telephone and email communications in order to ensure customer satisfaction which meets Gemstone Logistics expectations \xc2\xb7 Provides back-up support to co-workers and associates as assigned \xc2\xb7 Participates in daily, weekly month-end and year-end processes where necessary \xc2\xb7 Search for best fares and show understanding of consolidator and net fares \xc2\xb7 Maintain accurate client accounting files and reports through TRAMS Back Office (TBO) \xc2\xb7 Build complete accurate and detailed client files including domestic, trans-border and international itineraries \xc2\xb7 Accurately complete changes to client bookings. \xc2\xb7 Other opportunities as they arise Job Type: Full-time Salary: $45,000.00-$55,000.00 per year Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 2 years (preferred)
• Sabre GDS: 2 years (required)

Work Location: Hybrid remote in Sherwood Park, AB