Job Description

ABOUT JOHN PAUL
John Paul is the world's leader in premium concierge services. At John Paul, people and innovation are at the heart of our business. Whether it's to serve our numerous clients, prestigious members, or amazing employees, we uphold values of service excellence and an impeccable commitment to everyone.
This is an exciting time to come work with a global team of concierges and enjoy amazing employee benefits.
ABOUT THE ROLE
As a part-time Corporate Travel Concierge, you will focus on providing exceptional, high-touch service by assisting customers who call in for travel arrangements, dining, event planning, research, personal shopping, and more. In the morning, you could be planning a honeymoon vacation to Greece, and then help a family of four plan their stops for a cross-country road trip.
We are a 24/7 call center, operating 365 days of the year. The ideal candidate will have at least one year of experience providing concierge services and/or travel solutions to clients. Our call center is located in the heart of the Financial District in Toronto, Ontario with amazing views of the city.
Work in the office and work at home
Each week, you will have the opportunity to spend your core days in the office with the team. All non-core days will be spent working at home. We're looking for travel enthusiasts who are available part-time between 2:00 PM and 11:00 PM, including weekends.
Core Days: Monday, Tuesday, Wednesday, Thursday, Friday
Non-Core Days: Sunday, Saturday
CORPORATE TRAVEL CONCIERGE KEY RESPONSIBILITIES:
Leverage John Paul's network of vendors and travel partners to book travel and fulfill requests.
Build experiences that leverage direct/personal knowledge of the client's personality and desires.
Provide Program Benefit Support for questions about membership benefits, reward point redemptions, and statement credits.
Sharing insight/feedback received through interactions with the client members to the manager.
Promote collaboration with team members, management, and sustain a respectful work environment.
Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
Any other duties that are needed to drive to the vision, fulfill our mission and abide by the values of this organization.
CORPORATE TRAVEL CONCIERGE JOB QUALIFICATIONS:
Minimum 1-year experience within a call center environment preferably for a financial services organization, a luxury brand, or a travel services provider
Travel and hospitality experience required
Must be proficient at communicating verbally and/or in writing
Bilingual in English and Canadian French is a plus
Have flexibility in work schedule to work evenings and/or weekends with two consecutive days off per week
Ability to seamlessly handle multiple requests via incoming phone calls and email
Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations
Proficient in MS Office, email applications, and Internet browsers
Excellent organizational skills
Must be authorized to work in Canada
BENEFITS, PERKS, & CULTURE ADD
Competitive salary, paid time off, quarterly bonuses, and other incentives
Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)
Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
Employee engagement events (in-person and virtual) all year-round
Career growth opportunities
Access to an online library to learn key areas of the business
Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
Receive an IATA card with additional travel benefits and discounts
EEO -- We are an Equal Opportunity Employer
John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.
MORE ABOUT JOHN PAUL
https://www.youtube.com/watch?v=xrbrW0nhvUo
https://www.youtube.com/watch?v=ZbD5uXUyG38
https://www.youtube.com/watch?v=uwakX4_9bGs
VISA REQUIREMENTS
Canada Work Authorization is required.
Please note that Service Concierge Canada Inc. requires all employees to provide proof of full vaccination against COVID-19 before entering the workplace. Applicants who receive an employment offer will be required to provide proof of full vaccination as a condition of employment. Service Concierge Canada Inc. has a duty to accommodate those who are unable to get vaccinated due to religious, medical, or other protected grounds.