Corporate Travel Advisor



Position Overview



As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.




This position can be remote or in-person at the Toronto Office



Responsibilities

• 
  Operate within detailed procedures
• Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensure compliance of a clients travel policy while utilizing preferred vendors
• Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Work with hotel, car, rail to ensure client customer satisfaction
• Perform other duties as assigned

Basic Qualifications

• 
  Minimum 1-3 years\xe2\x80\x99 experience providing domestic and international travel arrangements
• Must demonstrate thorough knowledge of airline ticketing rules and regulations
• Proficient in producing lowest logical airfare within client\xe2\x80\x99s policy
• Thorough working knowledge of exchanging, reissue of tickets
• Must be able to thoroughly read, understand and follow client travel policies and guidelines
• Excellent communication skills via email and phone
• Superior customer service skills
• Ability to meet and exceed required performance standards
• Accurate and detail oriented
• Work well under pressure and have the ability to deal with change and adversity
• Working knowledge of Microsoft Office, including Word and Excel
• Works well independently as well within a group

Our Employee Benefits and Perks

• 
  Health Plan options
• Vision, Dental and Life Insurance Plans
• Fitness membership discounts
• Employee Reward and Recognition Program
• Training and development opportunities
• Generous PTO + Holidays
• RSP and employer contribution
• Travel perks
• Employee discount programs
• Employee referral bonus
• Plus more!

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.


About Direct Travel



Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.



Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award\xe2\x80\x99s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.



Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.