Job Description

What you'll do:

This Term position is available until December 2026, with possibility of extension. Reporting to the Team Manager, Corporate Advisors, this position is responsible for the preparation and delivery of SCIC program information and for one-on-one customer consultations, stakeholder relations, program education and outreach functions. Build relationships with representatives of industry, special interest groups, stakeholders and the public to anticipate evolving program requirements. Provide subject matter expertise to producers and SCIC staff on program issues, options and requirements. Identify opportunities for engagement with potential and current customers. Facilitate meetings with public and stakeholders (accountants, industry organizations). Represent SCIC at industry meetings, trade shows and one-on-one consultations. Effectively assist customers with technical program issues and resolve customer complaints. Provide awareness of Crop Insurance, AgriStability and Livestock Price Insurance Program (LPI) program deadlines, key points and potential issues in the Customer Service Offices. Advise customers on the selection of program features available and support customers with meeting submission deadlines. Support customers in obtaining data quality that meet program requirements. Act as a customer advocate with SCIC to troubleshoot and resolve issues. Provide Manager with updated and current information on issues, trends or occurrences that will impact SCIC customers and stakeholders to ensure proactive organizational response. Plan for and adapt to changing work requirements based on program deadlines.

Qualifications:

To be successful you will need a certificate in Agriculture, Business or related post-secondary education with three years' experience in agriculture client/customer relations. An equivalent combination of education and experience may be considered.


Sound knowledge of Saskatchewan Agriculture production practices. Knowledge of emerging trends in agriculture and modern farming practices and crops in Saskatchewan, with the ability to relate to customers about their farm operations. Time management skills with the ability to work independently and meet deadlines. Public speaking and facilitation skills with the ability to conduct presentations to varying audiences while providing customer focused experience. Interpersonal skills with the ability to establish relationships with customers and staff to enable service excellence. An understanding of adult learning methods to facilitate successful program learning by customers and industry representatives. Verbal and written communication skills with the ability to explain detailed/complex program information as well as policies and procedures. Knowledge of and experience with computers, including Microsoft Word, Excel, Teams and Outlook, Customer Relations Management Systems, information databases and internet applications. Knowledge of farm tax and accounting principles as they apply to the AgriStability program is an asset.

Conditions

Valid driver's license and a willingness to travel throughout the province. Should the successful candidate participate in the Crop Insurance, AgriStability or Livestock Price Insurance Programs, their account must be in good standing.

Competencies:

Service Excellence:

Takes a variety of actions to fully understand and meet a customer's needs. Delivers and provides additional information or service beyond customer expectations. Uses customer feedback to make changes in work and personally commits to resolving customer issues.

Personal Leadership and Development:

Self-reflects to continually improve interactions with others. Balances organizational, team and individual commitments. Seeks out continuous learning opportunities to further develop skills.

Strategic Thinking:

Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals. Prioritizes work in alignment with organizational objectives. Translates high level and complex information into realistic plans.

Decision Making:

Decisions are aligned with position responsibilities, boundaries and organizational policies and practices. Explains the rationale for decisions and how it may impact the workplace. Balances risk and potential implications before making a decision.

Innovation:

Looks at problems or issues from a variety of angles. Thinks outside the box to identify new solutions. Is a self-starter.

Analytical Thinking:

Asks pointed questions and does research to learn more about the issue. Makes suggestions at team meetings and to manager on potential/known issues and possible solutions. Makes intelligent assumptions to develop explanations and determine possible steps and options.

Team Collaboration:

Brings forward ideas, solutions and concerns to help the team problem solve and build solutions. Develops relationships by establishing respect, trust, support and understanding. Capitalizes on the strengths and skill sets of team members by aligning tasks with individual strengths.

Building Organizational Community:

Actively builds relationships by establishing respect, trust, support and understanding. Works independently, interdependently and participates as a contributing member across work teams. Facilitates the discussion of issues between individuals, teams and divisions.

Communication:

Presents information with clarity and consistency. Anticipates and prepares for responses or reactions with sensitivity and directness. Uses open-ended questions, active listening and dialogue to encourage others to provide information about underlying needs or issues. Strategically builds networks and contacts to support ideas, initiatives and directives.

Accountability:

Assumes responsibility for personal actions, behaviors and results. Takes personal responsibility for fulfilling own commitments and the commitments of the team. Seeks and/or provides challenging assignments as learning opportunities.

Process Management:

Demonstrates thorough understanding of structures and processes within own work unit. Recognizes and uses corporate culture, organizational process and underlying knowledge to produce the best results. Prioritizes and streamlines work to maximize value added.

Performance Management:

Achieves quality of work on a consistent basis. Assumes ownership of assigned duties with intentions of generating positive results. Makes timely decisions to move work forward; takes responsible risks to improve services and achieve goals.

Planning and Risk Management:

Continually adapts priorities and responsibilities in response to changing needs. Organizes and prioritizes work to implement plans. Creates a personal work plan that contributes to the goals and work assigned to self and team.
Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.