Job Description

Temporary Full-time () - PHA Starling Capital Change Management

Zone:

Western Zone

Location: To be Determined within Western Zone

CorCare Training Registration & Logistics Manager

CorCare Training Division

Temporary Full-time until 30 June 2026, with possible extension

89411TMP

Hours

70 (8 hours, Shift Work; Days, Evenings, Weekends)

Salary

HL21 (CAD72,639.00 - CAD94,431.00 per Annum)

Competition Number

VAC0012890

Posted Date

2025-06-23

Closing Date

2025-06-30

Demands, duties, qualifications

About Us



Newfoundland and Labrador Health Services (NLHS) is undergoing a clinical transformation to implement a new Health Information System (HIS) throughout the province to enable health services. The transformation is the largest health care system implementation ever launched in Newfoundland and Labrador. This transformation provides the opportunity for province-wide standardization of health systems to advance patient care.



About the Role



The CorCare Change Management, Communication and Training team is responsible for engaging, enabling, training and supporting the readiness and adoption of the new HIS. The Training team is responsible for developing, providing and maintaining an educational program that meets needs of end users to effectively use system in their daily work.



This position will report to the CorCare Training Manager and will support zonal training activities and manage training site logistics to ensure all training course participants are provided with the required tools prior to launch of the CorCare. The CorCare Zonal Training Registration & Logistics Manager will also manage the Credentialed Trainers (end user trainers) for their respective zone. This role requires a highly motivated and engaged individual who will support the readiness and adoption of CorCare by the end users.



Main Responsibilities



Effectively support training activities for CorCare including but not limited to:

Managing a team of Credentialed Trainers (end user trainers) and maintaining training schedules within the zone, in collaboration with the CorCare Training Manager

Performing administrative duties in the Learning Management System (LMS) and reporting on registration and training milestones, in collaboration with the CorCare training management team

Assisting end users with the CorCare training registration process and ensuring registration for training sessions for end-users (both in-person and virtual) is completed in the LMS

Assisting in the planning and scheduling of training sessions and development of class schedules within the zone

Coordinating the logistics for training sessions, including oversight of classroom preparation

Organizing and preparing new course starter packs with the required course materials, as needed

Communicating requests for curriculum updates to the training team and ensuring all required materials are available for the end users



Support training coordination and operational effectiveness

Meeting timelines and milestones for all assigned work and escalating delays or challenges as appropriate

Remaining flexible in supporting unscheduled training requests, as needed

Evaluating training program outcomes and recommending improvements, in collaboration with the training management team

Providing assistance and updates to leadership on details relating to the registration of end users in the respective learning activities

Being visible and accessible during the go-live period to provide immediate assistance and address end user challenges, questions and concerns



Qualifications:



Education



Bachelor's or Master's degree in a Clinical Discipline, Business, Communications, Education or relevant discipline.

Leadership and management training preferred.



Experience



Five (5) years' experience within the last seven (7) in a healthcare setting is required.

Experience working in a leadership or management role is required.

Experience working in a people management role is preferred.

Recent project management experience is preferred.

Experience with digital health technology and associated implementation preferred.



Competencies



Capacity to manage multiple competing priorities.

Strong planning and coordination skills.

Ability to work well under pressure and within tight timelines.

Ability to work effectively with a wide range of internal and external partners.

At least two years of experience with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).

Strong listening, verbal, and written communication skills.

Exceptional organizational and time management abilities.

Excellent customer service, interpersonal, and critical thinking skills.

Effective problem recognition and resolution skills, particularly in complex situations.

Ability to multitask and deliver high-quality work in a fast-paced environment.

Proven ability to work efficiently both independently and as part of a team.

Capacity to motivate and foster collaboration.



Alternate combinations of education and experience may be considered.



Additional Notes:



To find out more about the CorCare transformation, please visit our website: CorCare - NLHealthServices