Job Description

Le r\xc3\xb4le exige un bilinguisme parfait. La description du poste est en anglais pour les besoins de la cause.
Une majorit\xc3\xa9 de la client\xc3\xa8le est internationale donc une excellente connaissance de l\'anglais est primordial pour naviguer au sein de ce poste.On behalf of our client Paprima Industries we are seeking to identify and attract a dynamic Technical Support Specialist to join the sales and service team.Paprima Industries is a prominent Canadian company. It is the world leader with state-of-the-art offerings of High Pressure Water-Jet Technology mainly for the Pulp and Paper Industry with over 30 years of experience. Paprima has the largest installed base of water-jet technology products with over 700 systems installed worldwide. In addition, Paprima has continuously dominated the market with innovative new products and solutions for paper machine optimization.A Paprima Industries Technical Support Specialist is responsible for coordinating technical sales activities between the sales department and the technical team. This role involves working closely with sales representatives to identify customer needs and provide technical solutions to meet those needs. The Technical Support Specialist also provides support to the technical team by ensuring that all technical information is properly communicated to the sales team and customers.Responsibilities:

• Work with sales representatives to identify customer needs and provide technical solutions to meet those needs
• Coordinate technical sales activities between the sales department and the technical team
• Provide support to the technical team by ensuring that all technical information is properly communicated to the sales team and customers
• Create and maintain sales reports to track sales performance and identify areas for improvement
• Manage customer accounts, ensuring that all orders are processed and delivered on time
• Provide technical training to sales representatives on product knowledge and customer service skills
• Collaborate with the marketing department to develop marketing materials and promotional campaigns
• Attend trade shows and industry events to promote products and services
• Assist in the development of sales strategies and goals
• Stay up-to-date with industry trends and new technologies to provide customers with the most current technical solutions

Requirements:

• Schooling in a technical field or equivalent experience
• Strong communication skills, both written and verbal
• Experience in sales coordination or customer service
• Ability to work well under pressure and meet deadlines
• Technical knowledge of products and services being sold
• Strong organizational and time management skills - Ability to work independently and as part of a team
• Proficient in Microsoft Office and other sales software programs
• Willingness to travel to attend trade shows and industry events as needed.

Salary benefits : Excellents avantages sociaux. Programme assurances collectifs exceptionnels.

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