Job Description

Coordinator Waste Collection
Public Works, Waste Management
Status: 1 Contract Full-Time Position, Duration: 13 Months
Salary Range: $61,368 to $76,710 per annum plus comprehensive benefits
Hiring Range: $61,368 to $69,039 per annum plus comprehensive benefits
Hours of Work: 35 hours of work per week
Location and Work Mode: 7755 Torbram Road, Brampton - Hybrid* see below for more details
Reporting to the Supervisor of Waste Collection, you will be responsible for waste collection dispatch and general administrative duties including recording keeping, statistical tracking and reporting
What you will do in this role:

• Manage, review, dispatch, document and update Waste Collection service requests
• Statistical tracking, summarizing and reporting of data with the use of Salesforce
• Update and maintain waste collection schedules, operation reports and document filing systems
• Draft correspondence to residents, contractors and other internal/external clients including response to complaints, notifications and follow up to waste collection issues
• Obtain information from MTO and Municipal Property Assessment databases
• Coordinate with staff from area municipalities to address related issues
• Receive and direct clients, customers and staff to the appropriate Waste Collection office
• Processing medical exemptions and walk-up service requests, and compiling the required information associated with these programs for Management.
• Using the Contractors' GPS technology to authenticate collection-related information.
• Updating and maintaining the Region's master address database, including all locations' waste collection information.
• Coordinating with staff from the area municipalities in a cooperative effort to address related issues as reported by Peel residents such as illegal dumping, municipal litter containers, property standards, boulevard obstruction, parking control, low-hanging tree branches and snow removal.
• Making necessary changes to incoming cases and work orders entered into Salesforce for quality assurance and accuracy.
• Uploading and attaching pertinent waste collection issue documents and photographs to service requests to ensure comprehensive documentation.

What the role requires:

• Successful completion of a degree/diploma in an Statistical, or Business discipline combined with a minimum of two (2) years relevant experience
• An equivalent combination of education and experience will also be considered
• Excellent verbal and written communication skills
• Strong customer service focus with demonstrated tact and diplomacy to deal with the public, contractors and staff
• Proficient computer skills using MS Office and Hansen
• Detail oriented with strong organizational and time management skills
• Ability to prioritize workload and manage multiple tasks for a variety of stakeholders
• Ability to work independently and as a contributing team member

Join us--be bold, think big, and help shape a better tomorrow.
Perks That Make Work Fun (and Your Life Easier)!
At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) -- starting on your very first day!
• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year-- because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases -- your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing -- whether in your career or on a personal level.

We've got you covered -- because we know happy, healthy people do their best work! ?
Work Mode & Job Location: In this role, you'll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected along with occasional travel to attend site inspections or meetings at Regional facilities or as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process may be completed with video conference technology.
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act, 2024, introduced by the Ontario government on December 12, 2024. If passed, this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton, Caledon, and Mississauga by July 1, 2026, or as determined by the Minister. Waste Collection in Mississauga, Brampton and Caledon would also transfer to the cities of Mississauga, Brampton and the Town of Caledon on October 1, 2027. Peel Region will continue to manage Community Recycling Centres (CRC) along with transfer, processing, and disposal services. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details, visit
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We're working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we've been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month with the presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it's impactful. We encourage you to in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

Skills Required