Job Description

Date

: October 2025

Location:

Hybrid - Remote and In Office

Position Overview:

The Coordinator, Volunteer Recruitment & Engagement is the champion for recruitment, onboarding, training & volunteer engagement for DCGT. The coordinator is committed to providing attentive support for staff and external inquiries related to volunteerism. This role handles admin-related operations and implements creative solutions to volunteer recruitment and engagement.

Position Location:

This position follows a hybrid remote model, requiring a minimum of one day per week (

Mondays) in the office. As the organization and the role continue to evolve, in-office requirements are likely to increase. DCGT will supply the equipment necessary for remote work if required. In addition, this role may require travel to local recruitment events as necessary.

Reports to:

Manager, Organizational Development

Responsibilities and Functions:

Recruitment and Engagement:

Oversee recruitment postings internal, website and external

Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization

Screen eligible applicants by reviewing their skills, qualifications and fit

Coordinate onboarding for volunteers in a timely and professional manner

Maintains rapport and healthy working relationships with staff and volunteers

Assist with volunteer engagement through implementation of volunteer appreciation initiatives

Takes the initiative to problem solve and improve processes for overall better health of volunteer engagement and recruitment

Main liaison for Volunteer Leadership Program applicants and participants

Training:

Responsible for oversight of administrative components of training programs within Distress Centres of Greater Toronto

Oversight of training schedule including facilitators, co-facilitators, mentors, trainees and other participants

Facilitates and supports volunteer training and implementation of new initiatives including technology changes, data management consolidation etc.

Able to conduct training sessions as required, based on facilitator availability or absences

Reporting, Records and Administration:

Maintains electronic volunteer documents and files

Ensure documentation, tracking and record keeping is accurate, efficient, effective and secure

Assists in preparation of reports and presentations related to volunteer administration and onboarding

Effectively manage competing priorities to ensure important deliverables are not missed and assigned tasks are not delayed

Resolves administrative problems by analyzing information, identifying and communicating solutions

Volunteer Engagement:

Support Volunteer engagement activities across the organization including the measurement and management of overall volunteer base growth and volunteer attrition.

Design and execute initiatives to foster volunteer satisfaction and retention

Assist with volunteer engagement by planning and executing volunteer appreciation events, training workshops, and community outreach activities.

Manage volunteer certification programs, ensuring timely issuance of certificates for completed training, service hours, or special contributions.

Organize milestone acknowledgments (e.g. 100 hours served, 1-year anniversaries) to boost morale and retention.

Other Responsibilities:

Supports DCGT activities as needed

Participates and supports funding applications as needed

Ensures policies and procedures are adhered to at all times

Provides on-call coverage to priority and local lines, as required

Required to communicate and relate to others in a positive, open, honest and respectful manner

Other duties as assigned

Qualifications:

A certificate or diploma in Human Resources, Talent Acquisition, Business Administration, Volunteer Resources or equivalent experience

Minimum 2 years nonprofit experience working directly with volunteers

Excellent interpersonal and communication skills

Exemplary organization and administration skills

Great time management and multitasking skills; able to prioritize and execute administrative tasks along with inquiries from volunteers and staff in an efficient manner

Ability to problem solve creative solutions to workflow problems

Experience with reporting, evaluation, etc.

Must demonstrate ability to exercise sound judgment in the interest of Distress Centres of Greater Toronto

High attention to detail, accuracy, and quality

Proficiency with MS Office Suite especially Word, Excel and PowerPoint;

Experience with database systems

A satisfactory Vulnerable Sector Criminal Records Check

Job Type: Full-time

Pay: $52,000.00-$56,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Work from home
Work Location: Hybrid remote in Mississauga, ON