Job Description

Job Title

: Community & Volunteer Engagement Coordinator

Employee Group:

Non-Union

Department

: Administration, Stedman Community Hospice

Reports To:

Director, Stedman Community Hospice

Type

: Temporary, Full-Time (37.5 hours/week)

Duration

: Approximately 4 months

Salary Range

: $30.06 - $37.47 per hour

JOB SUMMARY:

Purpose of the role

: The Community and Volunteer Engagement Coordinator operates as a member of Stedman Community Hospice Leadership Team. Guided by SJLCB's Mission, Vision and Values, the Community and Volunteer Engagement Coordinator will be accountable to the Director, Stedman Community Hospice and is responsible for maintaining core volunteer engagement standards consistent with values and principles outlined by the Council for Certification in Volunteer Administration and the Canadian Code for Volunteer Involvement. The coordinator will ensure volunteers are effectively recruited, trained, supported, and celebrated while fostering meaningful connections between the hospice and the broader community.

KEY ACCOUNTABILITIES & SUCCESS

CRITERIA:

Reporting to the Director, Stedman Community Hospice and working closely with the Hospice Leadership team, this role is responsible for:

Strategic Volunteer & Community Engagement

Assess organizational needs and develop goals and strategies to ensure service continuity and strong community support. Oversee and support upwards of 150 active volunteers across Stedman programs and services. Prepare role descriptions and oversee creation of new volunteer positions. Train staff and volunteers on volunteer management software. Collaborate with Operations Lead to address operational support gaps. Support staff in designing programs involving volunteer participation. Maintain compliance with HPCO accreditation standards. Develop leadership volunteers to strengthen organizational capacity. Manage volunteer schedules for supportive care and outreach. Oversee seasonal garden staff and volunteers. Conduct annual volunteer surveys and develop recruitment/training materials. Maintain and update volunteer resources (handbook, website, Better Impact).

Recruitment, Onboarding & EDI

With support from the Operations Lead, oversee volunteer recruitment, screening, and records management. Develop and implement onboarding processes that are inclusive, culturally sensitive, and aligned with EDI principles, including Indigenous reconciliation efforts. Attend and initiate external recruitment events.

Training & Development

Create volunteer succession plans to maximize skills and engagement. Deliver and track role-specific training and onboarding orientation. Ensure staff competency in volunteer engagement and inclusive practices. Set training standards in compliance with HPCO. Organize volunteer meetings as needed.

Volunteer & Student Oversight

Act as software lead for volunteer database, maximizing reporting and functionality. Provide regular and ad hoc reports to relevant parties. Monitor compliance with legislation and prepare quarterly/year-end reports. Supervise paid summer students, including securing grant funding, onboarding, and coordinating successful placements across hospice departments.

Performance Management

Document and address volunteer performance issues. Support Hospice Operations Lea

d

and other staff in resolving concerns related to volunteer involvement.

Recognition & Retention

Plan recognition events (Volunteer Week, holiday gatherings, etc.). Recommend award recipients (e.g., June Callwood, Ontario Service Awards). Share feedback and

praise

with volunteers, ensuring confidentiality. Develop strategies for volunteer retention, team building, and wellness.

Community Collaboration

Represent Hospice at community events, promoting programs and volunteer opportunities. Build and maintain community partner relationships. Deliver presentations on hospice programs and volunteerism. Oversee hospice gift shop, including cash flow management, supply coordination, and the "Hospice Angels" project. Coordinate casual community volunteer contributions (musicians, craft groups, employer groups). Liaises with the Communication Coordinator to provide photos/content for social media engagement.

Leadership

Report to the Director, participate in huddles, meetings, and quality initiatives. Provide after-hours on-call support on a rotating basis. Educate staff on best practices in volunteer engagement and EDI-IR. Collaborate with Hospice Leadership on quality improvement and staff/volunteer wellness. Support Foundation initiatives and provide support viacommunity outreach. Pursue professional development to remain current in volunteer engagement and inclusion practices. As appropriate, provides staff, families, and volunteers with opportunities to meet to ensure wellness needs are being considered Support paid staff in engagement with volunteer resources In collaboration with Hospice Leadership, supports quality improvement initiatives to optimize volunteer engagement and standards of care Provides opportunities for team building to create a positive environment Liaises with the Foundation to ensure a seamless response to community connections and provide support as appropriate Identifies opportunities for professional development and remains current on developments in the field of volunteer engagement

QUALIFICATIONS & SKILLS:

Education & Experience

Post-secondary education in Volunteer Management, Community Engagement, Non-Profit Management, Human Resources, or a related field Certification in Volunteer Administration (CVA) or equivalent considered an asset. Membership in BRAVA, PAVRO or VMPC considered an asset. Minimum 3-5 years of experience in volunteer coordination, community engagement, or related leadership role. Experience in healthcare, hospice, or not-for-profit sectors preferred. Demonstrated success in securing and managing grant funding, including student placement programs. Experience overseeing financial processes such as petty cash or small-scale retail operations.

Knowledge & Skills

Collaborative leadership style with the ability to build strong relationships across teams. Highly self-directed, with strong initiative and problem-solving skills. Strong understanding of equity, diversity, inclusion, and Indigenous reconciliation practices in volunteer and student engagement. Excellent interpersonal, communication, and conflict resolution skills. Proficiency in volunteer management software (e.g., Better Impact) and Microsoft Office Suite. Ability to develop and deliver engaging training and orientation programs. Skilled in community partnership development and public speaking. Strong organizational skills with ability to manage multiple priorities. Knowledge of HPCO accreditation standards and Canadian Code for Volunteer Involvement an asset.

Other Requirements

Flexibility to provide on-call support after hours, weekends, and holidays on a rotating basis. Willingness to work flexible hours from time to time to support events, training, or community activities. Valid driver's license and access to a vehicle preferred. Commitment to the Mission, Vision, and Values of Stedman Community Hospice.




St. Joseph's Lifecare Centre appreciates all responses. However, only candidates under consideration will be contacted.


St. Joseph's Lifecare Centre Brantford is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph's Lifecare Centre Brantford is committed to creating a barrier-free, accessible organization, utilizing a collaborative approach in supporting persons with disabilities during the recruitment, assessment, selection, hiring, and the ongoing employment life cycle. Upon individual request, the Lifecare Centre will endeavor to remove any barrier to the employment lifecycle to accommodate those employees with disabilities. Should any employee require accommodation through the employment lifecycle, please contact Human Resources.