Job Description

DATE: January 16th, 2024
LOCATION: Toronto, ON \xe2\x80\x93 The 416 Community Support for Women
COMPENSATION: $56,806 - $72,368 Annually Prorated
CONTRACT DURATION: Until August 2024

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario\xe2\x80\x99s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice\xe2\x84\xa2 Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Coordinator.

Job Summary

The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the 416. This includes providing clinical consultation, coaching and support to staff, program administration, group facilitation and liaising with program partners. This position will support and oversee a variety of activities related to the Case Management and Drop-in program. The position requires a qualified Case Manager with leadership skills, strong facilitator skills and the ability to support their staff in their day-to-day roles. The Coordinator will also provide direct service to a reduced caseload of 8-10 clients.

416 Community Support for Women provides a safe and supportive environment for female-identified individuals, who are experiencing or are at-risk of homelessness, and are living with mental health and/ or substance use. 416 Community Support for Women provides daily drop-in (5 days per week), Mental Health and Addiction Case Management, and a Health Clinic. Our aim is to support female identified individuals to improve health and quality of life, reduce isolation while building system knowledge and developing self-awareness.

What You Will Do:

In conjunction with the Program Manager, the position facilitates the operation by:

• Overseeing all aspects of the site management of the 416 house. This includes managing all health and safety requirements and general maintenance and security.
• Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through engagement, coaching, mentoring, and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbors, teaching conflict resolution; following-up on issues with clients to ensure resolution;
• Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;
• Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety LOFT Community Services standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
• Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required.
• Organizing and participating in client meetings or other group activities which promote the well-being of the residents and the smooth operation of the service; providing other related assistance as required. This includes the oversight of the programs in the drop-in space.
• Carry a small caseload between 8-10 clients.

What You Bring:
Must Haves

• Minimum 5 years progressive experience in the adult mental health case management services sector, plus experience in leadership and/ or training.
• The position requires an excellent understanding of harm reduction and psychosocial rehabilitation principles as acquired through a post-secondary degree/diploma in human services, coupled with at least five years of experience providing community support services to the client population in order to provide team leadership in the application of the theories to practical settings.
• Knowledge is required of the issues faced by adults with special needs and of a complex, marginalized client group which can include addictions, cognitive impairments, HIV/AIDS and justice involvement.
• Experience in program development, planning and evaluation.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with diverse client groups.
• Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the diverse and complex clients needs in some highly personal areas.
• Advocacy skills with knowledge of local community agencies and other professional services available for the client group and an ability to establish effective relationships with service providers, residents\' families and friends as well as local police divisions
• Strong intake assessment, crisis intervention, advocacy and problem-solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• Lived experience of the communities serviced by the program.

Nice-to-Haves

• Understanding of cultural competency and framework

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT\xe2\x80\x99s vision is that together, we can all live successfully in our community. Our client population reflects Ontario\xe2\x80\x99s diverse community and it is LOFT\xe2\x80\x99s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don\'t perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT\xe2\x80\x99s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: January 30th, 2024

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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