Job Description

At Brookfield Properties (Canada) Inc. we are in the business of owning, managing and developing premier office properties globally. The quality and location of our landmark office properties continue to attract the best and most successful organizations across these regions. In Canada, we own and manage properties in three major cities - Toronto, Ottawa and Calgary. We are a leader in the commercial real estate market because of our greatest asset, our people. We look for talented individuals to join our growing organization and share our passion towards service excellence for our tenants and clients. If you possess outstanding interpersonal skills, are customer driven, and are innovative, then we encourage you to take your career to the next level and apply for this exciting opportunity with us.

Brookfield ambassador specializing in innovative relationship management with high profile tenants; who promotes and establishes Brookfield Properties through their superior service commitment as the preeminent property management company within Canada.

This position will ensure excellent service delivery, promoting First Canadian Place and the complex as a definitive tenant destination in the downtown financial district.

RESPONSIBILITIES:

• Assist in the management of all office tenants; dealing with day to day questions and concerns including billing issues, lease inquiries, service amenities, special requests, telecommunications etc.
• Liaise with all Operating Departments to ensure tenant concerns are addressed in a timely manner and service levels are maintained
• Liaise between tenants in regard to construction build outs of tenant premises, i.e. noise level, access into adjacent tenant premises, education of, and tenant issues, etc.
• Assist with the coordination of all pre-move in and move-in requirements such as suite address, post office box, pass cards, tenant information guide, lobby and electronic directory signage, etc.
• Collect and update all Office Tenant forms and update tenant database as required.
• Maintain Office Tenant Files including monitoring collection of Tenant Insurance requirements.
• Maintain tenant contact lists (including SendWordNow) with current information
• Monitor Tenant Service Work Orders (310SERV).
• Ensure Tenant recycling bins, signage and education is properly distributed to improve waste diversion from landfill
• Assist with the Tenant Green Team Committee meetings; promoting environmental stewardship
• Assist with the management of the lease administration process, ensuring all property specific deals are entered on a timely basis.
• Prepare and distribute Tenant Communication as required
• Identify and share amenity opportunities to create value.
• Manage the creation and execution of content for myBrookfield app including events, promotions and publicizing tenant programs; and participate in monthly internal strategy meetings.
• Participate on Tenant Service Team with the organization of all Block internal tenant events, i.e., Valentine\xe2\x80\x99s Day, Earth Month, Tenant Appreciation, Waste Reduction Week, Holiday Breakfast etc.
• Coordinate tenant special events and gifts.
• Manage the annual bicycle lottery and award process
• Assist with the management of the Tenant Wellness Program for the Block; creating additional programs and tenant amenities.
• Assist with award submissions, i.e. LEED, BOMA360, BOMABest, BOMA Certificate of Excellence
• Assist with management of day to day operations in the complex specific to housekeeping inspections, exterior and interior plant maintenance, building signage.
• Assist with budget management for accounts specific to Tenant Services
• Assist with the management of outstanding Accounts Receivable; including attending monthly meetings
• Assist with the coordination and review of all tenant prebills and yearend adjustments
• Review invoices monthly and code all invoices and create PO\xe2\x80\x99s as required for tenant services department.
• Additional responsibilities as assigned by the Manager, Property & Tenant Services and the General Manager.

QUALIFICATIONS

SERVICE / PERSONAL SKILLS:

The ideal candidate for this position will have a strong service orientation and will be confident, friendly and courteous. You must present a mature, tactful and professional image with excellent interpersonal and communication (written/oral) skills. You are self-motivated, a creative problem solver and able to work effectively under pressure independently and in a multidisciplinary team environment. Adaptability, strong organizational skills and an eye for detail and accuracy are critical to being successful in this position.

EXPERIENCE & TECHINCAL SKILLS:

• Minimum 3-5 years commercial property management experience or equivalent in a large mixed use
• complex environment
• Intermediate skills in Microsoft 2010 Word & Excel
• Knowledge of financial and lease analysis
• Previous experience in Yardi and Angus software systems would be an asset

EDUCATION/DESIGNATION/LICENSES:

• University education preferred, or similar work experience required
• Professional designation e.g. RPA, CPM preferred

Brookfield Properties (Canada) Inc is committed to accommodating the individual needs of all applicants with disabilities during the recruitment and selection process as required under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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