Job Description

If you are looking to join one of Canadas fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work, recognized as Canadas Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canadas Top 50 Fintechs and North Americas Most Engaged Workplaces - we want the best and brightest to join our team!Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canadas leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.Were excited to introduce this new role to support goeasys nationwide retail locations. In this newly created position, were looking for a proactive, detail-oriented, and resourceful individual who thrives in a fast-paced environment and is passionate about maintaining high standards of quality.As the Retail Quality Coordinator, youll play a critical role in ensuring that our retail spaces are not only functional but also provide a safe and welcoming environment for our employees. Reporting to the Sr Manager, National Facilities and Property Management, you will manage centralized quality tracking, oversee retail security systems, handle contract management, and spearhead rollouts and upgrades.What will you be doing?

• Implement and uphold retail quality standards across easyhome and easyfinancial locations ensuring compliance through consistent tracking.
• Conduct both annual and ad-hoc inspections to update and maintain comprehensive quality records.
• Review the quality of retail locations, summarizing outstanding issues to inform and support our real estate strategy.
• Track significant issues, oversee small upgrade rollouts, and implement effective solutions to enhance our retail spaces.
• Monitor and report on all aspects of quality within the retail network.
• Plan and execute deficiency upgrades to continuously improve our locations.
• Maintain and update policies as needed to support growth and adaptation.
• Address and resolve field support requests through the ticketing portal, ensuring timely and effective solutions.
• Participate in the Health and Safety Committee, representing both field and corporate perspectives to promote a safe working environment.
• Conduct field reviews as required to support centralized tracking and ensure quality across all locations.
• Assess vendors in collaboration with field teams to guarantee customer satisfaction and compliance with standards.
• Provide additional field support as necessary to ensure the smooth operation of retail locations.
• Maintain centralized records and databases that support the retail networks quality initiatives.

What experience do you have?

• Hold a post-secondary education in business administration or a related field.
• Bring at least two years of hands-on experience in retail, construction, real estate, or facilities maintenance, demonstrating a solid understanding of the operational and quality demands in these industries.
• Experience coordinating a larger portfolio of locations, ensuring consistent quality and compliance across multiple sites, is considered a strong asset.
• Proven experience in managing databases, centralized records, or lease administration software, with a keen eye for detail and data accuracy.
• Proficient in MS Office Suite tools (Excel, Word, outlook, PowerPoint).
• Excellent oral and written communication skills.
• Proficiency in French is considered an asset, enhancing communication with a broader range of stakeholders.
• Demonstrated ability to work effectively within a team, fostering collaboration and contributing to a positive workplace culture.

We offer a flexible Work Program that provides you the ability to work three days onsite per week, choosing between our Mississauga or Downtown Toronto office.Internal applicants: please apply through the link and provide written endorsement from your current manager.Why should you work for goeasy?In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offerFinancial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

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