Job Description

Requisition ID: 171031

Career Group: Corporate Office Careers

Job Category: Real Estate Maintenance and Energy

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Nova Scotia; Alberta; British Columbia; Ontario

City: Stellarton, Calgary, Dartmouth, Mississauga, Victoria

Location: Foord St. Office, Calgary Office, Dartmouth Office, King St. Office, Tahoe Office, Victoria Office

Postal Code:

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton's Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

Caller: Help, the power went out in the freezer aisle and we're losing product. We need to get power back now!
You: Okay, that sounds serious but I'm here to help. As an experienced electrician I know exactly who to call to get you back up and running in no time. I'm going to connect with one of our vendor partners to get a technician out to see you ASAP. I'll get back to you in 15m with those details.

You're able to stay calm during escalated interactions and have a keen sense of prioritizing issues based on risk, urgency and maintenance experience. Having an action-packed day is something that excites you - no two days will be the same in this role.

We have x3 (three) full-time opportunities for Coordinator, Maintenance Solution Centre to join our Maintenance Solution Centre based out of our office in Stellarton, NS (ideal). This role is open to other office locations.

The Coordinator, Maintenance Solution Centre will ensure stores receive timely and quality service from external providers on all maintenance and repair issues, utilizing maintenance software. The Coordinator will also deliver customer oriented solutions at the lowest sustainable total cost of ownership.

NOTE: Must be flexible to work varying shifts (Evenings, weekends, holidays, etc...)



What you'll get to do in this fast paced role:

Respond to Store calls and electronic work orders via management tool requesting maintenance services.

Review Work Order (Triage) and if required initiate service request with appropriate Business Partners based on severity of the issue.

Respond to Business Partner calls ensuring support as needed to mitigate any issues at our Stores.

Remotely access, assess and adjust store heating, cooling, lighting, and refrigeration issues using building controls and management systems.

Respond to technical questions involving the following: HVAC, Plumbing, Electrical, Refrigeration, etc.

Assist stores through emergency situations and provide Occupational Health and Safety measures expertise while keeping key personnel informed.

Coordinate Preventative Maintenance Schedules and ensure compliance from Business Partners.

Track incidents through to resolution and monitor accuracy of service details and satisfaction of Store.

Maintain data integrity of systems and archives through collaboration with internal stakeholders, Stores and Business Partners.

Quote, estimate and invoice review to ensure all meet requirements and follow approved rates loaded in system.

Provide support on sustainability tracking, reporting of utility and refrigerant use, as well as waste diversion.

Make recommendations to address problems and improve the level of service the Maintenance Solution Centre (MSC) provides to stores.

Assist and support team members to achieve technical and customer service goals.

Dispatch to Stores when required

Other duties as required

#li-hybrid

Job Requirements

What your resume will include and demonstrate to us:

Post secondary education in a related field or equivalent experience - HVAC, Plumbing, Electrical, Refrigeration or related trade experience preferred

Strong customer focus and the ability to work in a team setting

Experience in a retail environment preferred

Experience in a similar role, with responsibility for maintenance preferred

Excellent communication skills (both oral and written)

Effective time management and problem solving skills

Ability to respond to rapidly changing needs in a fast-paced environment

Working knowledge of building control and management systems preferred

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus. If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application. Please ensure that you take the time to ensure your profile shows us why you're the most qualified applicant for the role.

Sobeys offers our employees many valuable benefits such as:

Growing organization

Competitive salary

Pension plan

Flexible health and dental benefits plan (eligible employees)

Ongoing Training & Development

Opportunity for internal mobility to other departments and/or promotion

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.