Job Description

Work Type: Full Time

WRHN @ Queen's Blvd (formerly St. Mary's General Hospital)

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.


WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.


At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Please Note:

New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.

Position Summary

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The coordinator is responsible for the management of the day-to-day frontline administrative and operational functions and support of Parking Services in conjunction with the Director of Business Development. The coordinator ensures Parking Services provides a high quality, efficient, customer-focused service for the hospital and community. The coordinator assists in implementing new initiatives, and ensuring best practices through on-going education, training and check-ins.

Position Responsibilities

Manages continuously the day to day, front line function of Parking Services to ensure an efficient and effective program Continually ensures parking systems and equipment are operationally and optimal, continually troubleshoots issues Continually manages records and reports to ensure information is accurate and up to date, performs audits Required to travel to and work at all three sites on a regular basis Provides continuous supervision and reinforces key expectations and duties of Parking Services staff and our third-party parking accounts Required to travel to and work at all three sites on a regular basis Provides continuous guidance and direction, leads and communicate daily workloads to Parking Services staff to ensure staff are on task Provides continually ongoing education and assessment of need for training to ensure Parking Services staff are up to date on current policies and procedures Addresses' performance concerns (in conjunction with Director Business Development), provide in the moment feedback and coaching Documents and escalates performance issues as required with support from Business Development (BD) Director and HR Manage continuous department scheduling and payroll, address any staffing challenges Participate in hiring process, orientation and training, and performance management of Parking Services staff Provides frequent input in the overall planning and development of Parking Services Provides continuous leadership in the development and implementation of strategies to improve parking processes and results Frequently develops new strategies and processes to ensure best practices in Parking Services Participate in committees, if required Disseminates direction and objective from Director, BD Manages continuous concerns raised by partnerships or customers, provide support, advice and solution-based feedback and troubleshoot to problem solve while adhering to quality standards Provides frequent assistance to other internal departments Provides continuous feedback and updates to BD Director in regard to the overall performance of Parking Services, escalate any departmental concerns as required Provides input in RFPs and other organizational projects as assigned Continually builds engagement and professionalism within Parking Services

Position Requirements:

Post-Secondary Degree Minimum 5 years of relevant experience in a hospital setting Minimum 3-5 years of experience in an informal leadership role in Parking Services or a related field Comfort in interpreting standards for implementation through policies and best practice Experience in providing coaching and feedback to team members Ability to partner with other departments in a professional manner to provide quality results for all involved Must be able to effectively communicate both verbal and written work instructions and expectations of staff and monitor quality of work Excellent communication and interpersonal skills Ability to react, coordinate and handle stressful situations Excellent problem solving, decision-making, planning and evaluation skills Participatory leadership, team building and organizational skills Ability to foster collaboration in an interdisciplinary team environment Demonstrated ability to balance multiple and completing priorities daily

Application Instructions:

EMPLOYEES OF LEGACY ST. MARY'S GENERAL HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.


As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.


Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.


Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.


International Applicants

If you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.


We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive, we are unable to confirm the receipt of individual applications or resumes.