Job Description

The Registrar's Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Manager, Service Experience, the Coordinator is responsible for the daily management and coordination of both Enrolment Service Hubs (Halifax and Truro) for the Registrar's Office.
Key Responsibilities

• Create a culture of service excellence focused on meeting time sensitive deadlines and creating a positive experience for prospective and current students, parents, guidance counselors, faculty and staff.
• Ensure accurate processing of student record updates, student loans and documents, confirmation of enrolments, transcripts, and letter of permission.
• Responsible for Student Accounts, DalCard/UPass, and Registrar revenues for all financial transactions of the Enrolment Services Hub in Truro.
• Develop the policies and procedures that guide the outcomes of the Enrolment Service Hubs to ensure the strategic priorities of the Registrar's Office, and the institution, are met.
• Responsible for managing six full-time (NSGEU) staff members, students, and temporary contract employees which includes hiring, training, and performance support of all staff.

Note
Due to operational requirements, the successful applicant is required to work in-person on campus.
Required Qualifications

• Undergraduate degree, plus a minimum of three to five years' related administrative experience (or an equivalent combination of training and experience).
• Experience developing business processes, policies and procedures.
• Ability to work under pressure, meet tight deadlines, and function at a high level with minimal direct supervision
• A high degree of interpersonal skills and proven ability to maintain a high level of confidentiality.
• Proven excellence in staff supervision and management.
• Advanced knowledge of Microsoft Office suite of programs.
• Knowledge of student information systems.

Assets

• Experience in a university setting.
• Experience in Banner.

Job Competencies
The successful candidate is expected to demonstrate proficiency in Dalhousie's and competencies, in particular:
- Respect & Inclusion
- Communication
- Service
- Knowledge and Thinking Skills
- Adaptability
Additional Information
Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application Consideration
Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.
We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.
Diversity Statement
Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit
If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed .
Posting Detail Information
Number of Vacancies 1
Open Date 10/30/2025
Close Date 11/06/2025
Open Until Filled No
Special Instructions to Applicant
Quick Link for Direct Access to Posting
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents * Resume / Curriculum Vitae (CV)
Optional Documents * Cover Letter

Skills Required