Position Number: 50013168 /
Department: Student Communications
Grade: PE332-10A
Campus: Sir George Williams (Downtown)
Salary: $69,264.25 - $82,731.58 per annum
Union/Association/HR Policy: CUPEU


Posting deadline: April 17, 2023


Recognized as Canada\xe2\x80\x99s top university under the age of 50, and one of Montreal\xe2\x80\x99s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society\xe2\x80\x99s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.


SCOPE
Reporting to the Director, Student Communications, with a dotted line to the Director, Institutional Communications, the incumbent coordinates and creates electronic communications for various University sectors including students (multiple segments), faculty and staff. The incumbent will provide expertise in deploying the CRM (both for communications and for recruitment efforts and campaigns), ClicDimensions, as well as other University Email platforms (such as Selligent) and will train and support other CRM users and clients, as required.


PRIMARY RESPONSIBILITIES

• Develop, coordinate and execute multiple communications via the Constituent Relationship Management system and the Selligent email platform.
• Ensure that communications respect the University brand and tone of voice per audience and privacy regulations.
• Liaise with the requestors of the communications to coordinate approvals and timing of communications, and to provide constructive feedback if the communications need editorial or segmentation adjustments.
• Coordinate with other campus Constituent Relations Management system users to ensure staff are maximizing use of the functionalities and other unit operations are harmonized.
• Monitor and maintain content and optimized performance of the Constituent Relations Management system; pull analytical reports on a regular basis to share with stakeholders.
• Train and support other CRM users.
• Advise marketing and communications teams on how best to deploy the CRM functionality for integrated campaigns.
• Keep abreast of updates and upgrades to the CRM and adjust training as necessary.
• Alert supervisors of communications being sent to constituent audiences via other platforms and departments at the University which may be problematic for branding, editorial, timing or privacy reasons, when aware of them.
• Perform other duties in support of the operation of the units.

REQUIREMENTS

• Bachelor\xe2\x80\x99s degree in a field relevant to the primary responsibilities and one to two years of work experience in digital marketing/communications or similar field.
• Good knowledge (Level 4) of spoken and written English and French, in order to validate content and to communicate effectively with internal and external clients.
• Good knowledge (Intermediate level) of Word, Excel, PowerPoint and Planner.
• Advanced knowledge of email marketing practices and common platforms.
• Excellent interpersonal, relation-building, and communication skills to interact effectively with students, staff, faculty, and unit co-workers, including providing training and support.
• Ability to work under pressure, to prioritize work, and to meet deadlines.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.
• Familiarity with higher educational systems as well as knowledge of graduate and undergraduate admissions requirements and academic regulations policies and procedures are assets.
• Familiarity with the Student Information System (SIS) and/or constituent relationship management systems (CRM) is an asset.
• Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation) are desirable qualities.
• Required to travel and to work flexible hours.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.


Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.


IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien\xe2\x80\x99keh\xc3\xa1:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohti\xc3\xa0:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada\xe2\x80\x99s reporting requirements, the University is obliged to gather information about applicants\xe2\x80\x99 status as either Permanent Residents of Canada or Canadian citizens.